HCBS Programmatic Director (5610000)

State of Missouri; Jefferson City (MO); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Defined pension plan

Generous leave and holidays

Health insurance coverage

Job summary

State of Missouri, Jefferson City, seeks a qualified leader to oversee Medicaid Policy, Training, Quality Assurance/Improvement and special HCBS initiatives. You will guide multiple bureaus, ensure timely decision making, and uphold program integrity within HCBS.

This role requires strong communication, collaboration with internal and external stakeholders, and the ability to translate complex policy into actionable guidance while meeting state and federal requirements.

Qualifications

• Bachelor's Degree with 3 years of relevant experience in Medicaid HCBS policies, programs, and administration.
• Excellent written and verbal communication skills
• Foster open-mindedness and collaborative problem-solving solutions.
• Ability to use interviewing techniques to deepen understanding of issues and identify potential solutions with both internal and external stakeholders

Responsibilities

• Oversee the daily operations of multiple bureaus and units within HCBS, providing guidance and operational support to ensure effective service delivery.
• Conduct comprehensive information gathering to support program objectives, planning, and strategy.
• Oversee the review, revision, and development of HCBS policies and processes to ensure clarity and alignment with requirements.
• Strengthen program outcomes by promoting diverse perspectives and stakeholder engagement.
• Empower staff to participate in structured problem-solving and process-improvement efforts.
• Oversee and ensure compliance with federal Medicaid waivers and regulatory standards.
• Respond to legislative inquiries, audit requests and budget exercises in a timely and accurate manner.

Skills

Communication skills

Interviewing techniques

Collaborative problem-solving

Education

Bachelor's degree

Job description

Job Location: This position is preferred to be located at 912 Wildwood, Jefferson City, MO; however other locations statewide may be considered. The selected candidate must be able to meet extensive travel requirements associated with the role if not based in Jefferson City.

Why You’ll Love This Position

We are seeking an individual who is committed to the mission of keeping Missourian's safe and healthy by overseeing Medicaid Policy, Training, Quality Assurance/Improvement and special initiatives within the Section of Home and Community Based Services (HCBS). This is an exciting opportunity to provide immediate leadership and assistance to the multiple bureaus within HCBS in an innovative fast paced environment. A person in this position will exhibit exceptional communication skills, extensive knowledge of HCBS Medicaid policies, and exemplary customer service within Medicaid long term services and supports. We are looking for someone who can demonstrate creativity through curiosity and ongoing learning and explore new ideas that support continuous improvement opportunities.

The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.

• Oversee the daily operations of multiple bureaus and units within the Section of Home and Community Based Services (HCBS), providing guidance, project coordination, and operational support to ensure effective service delivery and timely decision making.
• Conduct comprehensive information gathering to support program objectives, operational needs, and strategic planning and feel empowered to bring new ideas forward as proposals.
• Oversee the review, revision, and development of policies and processes for the HCBS program and operations, ensuring clarity, accuracy, and alignment with state and federal requirements.
• Strengthen program outcomes by promoting the use of diverse perspectives, innovative approaches, and inquiry-based exploration of ideas including key stakeholder engagement.
• Empower staff to participate in structured problem-solving and process improvement, encouraging observation, adjustment, and refinement of workflows to enhance operational efficiency.
• Oversee and ensure compliance with multiple federal Medicaid waivers, maintaining adherence to regulatory standards and supporting consistent program integrity.
• Respond to legislative inquiries, audit requests and budget exercises in a timely and accurate manner, ensuring alignment with departmental priorities and statutory requirements.

Minimum Qualifications

• Bachelor's Degree with 3 years of relevant experience in Medicaid HCBS policies, programs, and administration.
• Excellent written and verbal communication skills
• Foster open-mindness and collaborative problem-solving solutions.
• Ability to use interviewing techniques to deepen understanding of issues and identify potential solutions with both internal and external stakeholders

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

• defined pension plan
• generous amounts of leave and holiday time
• eligibility for health insurance coverage
• The Total Compensation Calculator and other applicant resources can be found here.

Kim Toebben, DSDS Deputy Director, [e-mail] 573-526-3626