HCBS Branch Manager

Wright Directions Family Services; Northern (KY); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Full Benefits Package

Job summary

Wright Directions Family Services is seeking a Branch Manager to oversee operations at our Hampton, SC location. This leadership role requires a strong background in psychology, business, or a related field, with responsibility for staff management, client services, compliance, and financial oversight.

The ideal candidate will have a master’s degree and experience in behavioral health or healthcare administration, plus knowledge of Medicaid processes and EHR systems.

Qualifications

• Master’s degree in Psychology, Business, or a related field.
• Experience in behavioral health, healthcare administration, or management preferred.
• Strong knowledge of Medicaid, insurance processes, and compliance regulations.
• Excellent leadership, organizational, and communication skills.
• Proficiency in Electronic Health Records (EHR) systems.

Responsibilities

• Medicaid/Insurance and Client Oversight: Conduct Medicaid and insurance eligibility checks; Manage master caseloads and trackers; Oversee client services and staff scheduling.
• Operations and Compliance: Conduct DHEC and basic building maintenance checks; Ensure office cleanliness and compliance with safety protocols; Manage fire extinguisher checks, fire drills, and business licensing; Oversee adherence to RBHS manuals and CARF standards; Ensure proper manual modifiers for services and timely uploads to EHR.
• Financials, HR, and Utilization: Monitor EBITDA and track utilization of units in EHR; Oversee branch budgeting and productivity metrics; Manage office supply orders and ensure cost-effective operations; Build and maintain community partnerships; Support HR functions, including approving time-off requests and ensuring office coverage; Manage service reauthorizations and ensure timely 90-day reviews and MHP assignments.

Skills

Leadership

Organizational skills

Communication skills

Healthcare administration

Education

Master’s degree in Psychology, Business, or related field

Tools

Electronic Health Records (EHR)

Job description

Job Location: WRIGHT DIRECTIONS - HAMPTON - HAMPTON, SC 29924

Position Type: Full Time

Job Shift: Days

Job Title: Branch Manager

Location: Hampton (Full-Time, In-Office)

Salary: $50,000 per year

Benefits: Full Benefits Package

About Us

We are the largest Rehabilitative Behavioral Health Services (RBHS) provider in South Carolina, offering comprehensive mental health services, including therapy, behavioral health, and an array of mental health support programs. Our mission is to provide high-quality, accessible care to individuals and families in need.

Position Overview

We are seeking a highly motivated and detail-oriented Branch Manager to oversee operations at our Rock Hill, SC location. This leadership role requires a professional with a strong background in psychology, business, or a related field, who can effectively manage staff, client services, compliance, and financial oversight while ensuring operational excellence.

Qualifications

• Master’s degree in Psychology, Business, or a related field.
• Experience in behavioral health, healthcare administration, or management preferred.
• Strong knowledge of Medicaid, insurance processes, and compliance regulations.
• Excellent leadership, organizational, and communication skills.
• Proficiency in Electronic Health Records (EHR) systems.

Key Responsibilities

Medicaid/Insurance and Client Oversight

• Conduct Medicaid and insurance eligibility checks.
• Manage master caseloads and trackers.
• Oversee client services and staff scheduling.

Operations and Compliance

• Conduct DHEC and basic building maintenance checks.
• Ensure office cleanliness and compliance with safety protocols.
• Manage fire extinguisher checks, fire drills, and business licensing.
• Oversee adherence to RBHS manuals and CARF standards.
• Ensure proper manual modifiers for services and timely uploads to EHR.

Financials, HR, and Utilization

• Monitor EBITDA and track utilization of units in EHR.
• Oversee branch budgeting and productivity metrics.
• Manage office supply orders and ensure cost-effective operations.
• Build and maintain community partnerships.
• Support HR functions, including approving time-off requests and ensuring office coverage.
• Manage service reauthorizations and ensure timely 90-day reviews and MHP assignments.

Why Join Us?

• Be a part of a dynamic, growing organization making a significant impact in mental health services.
• Lead a dedicated team of professionals in a supportive and structured environment.
• Enjoy a comprehensive benefits package and opportunities for career advancement.

Equal Employment Opportunity

Wright Direction Family Service is committed to the principle of Equal Employment Opportunity for all employees and applicants. It isour policyto ensure that both current and prospective employees are affordedequal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordanceof local…

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.