HBC Clerk: Friendly Merchandiser & Customer Service

Hy-Vee; Oregon; On-site; USD 18,000 - 21,000; Full time

Job summary

Hy-Vee is seeking an HBC Clerk to rotate, face, and replenish merchandise while keeping the Health & Wellness Department clean and well-stocked. You will deliver courteous, friendly, and efficient service to customers and fellow team members in a fast-paced store environment.

The role emphasizes customer interaction, product organization, inventory support, and collaboration with colleagues to uphold Hy-Vee’s high standards of service.

Qualifications

• Must have the ability to follow written, verbal, or diagrammatic instructions.
• Must be able to add, subtract, multiply, and divide whole numbers.
• Less than high school and over six months up to one year of similar or related experience.

Responsibilities

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and address them by name whenever possible.
• Assists customers by escorting them to products, securing items, loading/unloading heavy items, and noting or passing along customer suggestions.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Rotates, faces, and replenishes merchandise and ensures the highest quality standards are met.
• Reviews department status for cleanliness, product quality, and quantity; checks in product and may review invoices.
• Assists with inventory as requested.
• Maintains displays in the department and throughout the store.
• Orders product when asked by supervisor.
• Maintains adherence to department and company guidelines re: personal hygiene and dress.
• Reports to work when scheduled and on time.
• Builds displays as needed.
• Assists in other areas of the store as needed.
• Performs other job-related duties and special projects as required.

Job description

Hy-Vee is seeking an HBC Clerk to rotate, face, and replenish merchandise while keeping the Health & Wellness Department clean and well-stocked. You will deliver courteous, friendly, and efficient service to customers and fellow team members in a fast-paced store environment.

The role emphasizes customer interaction, product organization, inventory support, and collaboration with colleagues to uphold Hy-Vee’s high standards of service.