HBC Clerk — Friendly Merch & Customer Service Pro

Hy-Vee; Madison (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

Hy-Vee in Madison, WI is seeking an HBC Clerk. You will rotate, face, and replenish merchandise, monitor cleanliness and product quality, and provide courteous service to customers and team members.

You will greet customers, assist with their needs, and help maintain displays across the department. The role emphasizes teamwork, strong communication, and professional conduct in a fast-paced store environment with a focus on customer satisfaction and operations support.

Qualifications

• Less than high school and over six months up to one year of similar or related experience.
• Ability to follow written, verbal, or diagrammatic instructions with attention to detail.
• Capable of basic math operations and handling customer requests with professionalism.

Responsibilities

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
• Smiles and greets customers in a friendly manner throughout the store and department.
• Learn customers’ names when possible and assist by guiding to products and carrying items as needed.
• Answers the telephone promptly and works with teammates to ensure satisfaction and a pleasant work environment.
• Rotates, faces, replenishes merchandise, reviews department status for cleanliness and quality.

Skills

Customer service

Communication

Teamwork

Professionalism

Education

Less than high school to 1 year experience

Tools

C.A.R.S. ordering system

Computer

Register system

Job description

Hy-Vee in Madison, WI is seeking an HBC Clerk. You will rotate, face, and replenish merchandise, monitor cleanliness and product quality, and provide courteous service to customers and team members.

You will greet customers, assist with their needs, and help maintain displays across the department. The role emphasizes teamwork, strong communication, and professional conduct in a fast-paced store environment with a focus on customer satisfaction and operations support.