HBC Clerk

Hy-Vee; Madison (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

Hy-Vee in Madison, WI is seeking an HBC Clerk. You will rotate, face, and replenish merchandise, monitor cleanliness and product quality, and provide courteous service to customers and team members.

You will greet customers, assist with their needs, and help maintain displays across the department. The role emphasizes teamwork, strong communication, and professional conduct in a fast-paced store environment with a focus on customer satisfaction and operations support.

Qualifications

• Less than high school and over six months up to one year of similar or related experience.
• Ability to follow written, verbal, or diagrammatic instructions with attention to detail.
• Capable of basic math operations and handling customer requests with professionalism.

Responsibilities

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
• Smiles and greets customers in a friendly manner throughout the store and department.
• Learn customers’ names when possible and assist by guiding to products and carrying items as needed.
• Answers the telephone promptly and works with teammates to ensure satisfaction and a pleasant work environment.
• Rotates, faces, replenishes merchandise, reviews department status for cleanliness and quality.

Skills

Customer service

Communication

Teamwork

Professionalism

Education

Less than high school to 1 year experience

Tools

C.A.R.S. ordering system

Computer

Register system

Job description

Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: HBC Clerk

Department: HBC

FLSA : Non-Exempt

General Function :

As an HBC Clerk, this position will be responsible for rotating, facing, and replenishing merchandise. You will review department status for cleanliness, product quality, and quantity. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to District Store Director; Store Manager; Assistant Managers of Health Wellness Home, Store Operations, and Perishables; Fashion/Beauty/Basin Director; Basin Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities :

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by (examples include: escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making notes of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.)
• Answers the telephone promptly and provides friendly, helpful service to customers who call. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Rotates, faces, and replenishes merchandise and ensures the highest quality standards are met. Reviews department status for cleanliness, product quality, and quantity
• Checks in product put product away and may review invoices.
• Assists with inventory as requested.
• Maintains displays in the department and throughout the store.
• Orders product when asked by supervisor.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

• Builds displays as needed.
• Assists in other areas of the store as needed.
• Performs other job-related duties and special projects as required.

Knowledge, Skills, Abilities, and Worker Characteristics:

• Must have the ability to follow written, verbal, or diagrammatic instructions; several concrete variables.
• Must be able to add, subtract, multiply, and divide whole numbers.
• Must be able to understand and follow verbal or demonstrated instructions; write identifying information request supplies orally or in writing.

Education and Experience:

Less than high school and over six months up to one year of similar or related experience.

Supervisory Responsibilities:

None.

Physical Requirements:

• Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
• Visual requirements include clarity of vision at a distance of 20 inches or less, depth perception, and color vision.
• Must be able to perform the following physical activities: Climbing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

Working Conditions :

This position is continually exposed to dust and noise. This is a fast-paced work environment with significant pressure.

Equipment Used to Perform Job:

Ladder, C.A.R.S. ordering system, Computer, Register system, Box cutter, Scissors, Hammer, Screwdriver, and Produce cart.

Financial Responsibility:

None

Contacts:

Has daily contact with store personnel, customers, and the general public.

Confidentiality:

None.

Employment is contingent upon the successful completion of a pre employment drug screen.