Hawaii Retail Banker: Build Relationships & Solutions

PenFed Credit Union; United States; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health, dental, vision plans

Paid time off

Parental leave

401(k) match

Life and disability coverage

Education assistance

Community involvement

Job summary

PenFed Credit Union in Fort Shafter, Hawaii is seeking a Retail Banker to join our onsite Financial Center. You will extend member relationships by offering appropriate financial solutions and services, including loan guidance and cross-selling PenFed products.

You will also train to conduct cash transactions with accuracy and efficiency to deliver best-in-class member experiences. Ideal candidates have at least two years of customer service and sales experience, an associate degree, and

Qualifications

• Associate degree in related field such as business management, business administration, or finance.
• Minimum of two years of superior customer service required.
• Minimum of two years of demonstrated successful sales experience is strongly preferred.
• Minimum of at least six months of cash handling experience.
• Experience in financial services and knowledge of financial services industry, products and solutions.
• Notary Public preferred (not applicable for Puerto Rico locations).
• Bilingual-Spanish preferred.
• Experience using AI tools preferred.

Responsibilities

• Extend member relationships by offering financial solutions and services.
• Assist members with cash transactions and ensure accuracy.
• Process loan applications, review terms, and disbursements.
• Provide Notary services if licensed.
• Maintain knowledge of PenFed systems and products.
• Support branches; may include weekends or extended hours.
• Collaborate with teammates and internal partners to deliver member experience.

Skills

Customer service

Sales experience

Cash handling

Bilingual Spanish

Phone-based support

AI tools familiarity

Education

Associate degree in business/finance related

Tools

AI tools

Job description

PenFed Credit Union in Fort Shafter, Hawaii is seeking a Retail Banker to join our onsite Financial Center. You will extend member relationships by offering appropriate financial solutions and services, including loan guidance and cross-selling PenFed products.

You will also train to conduct cash transactions with accuracy and efficiency to deliver best-in-class member experiences. Ideal candidates have at least two years of customer service and sales experience, an associate degree, and