Retail Banker: Build Relationships & Financial Solutions

PenFed Credit Union; Alexandria (VA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

401(k) match

Life and disability coverage

Education assistance

Volunteer opportunities

Job summary

PenFed Credit Union is hiring a Retail Banker to work on-site at the Kingstowne Financial Center in Alexandria, VA. The role focuses on extending member relationships by offering financial solutions, training to handle cash, and processing transactions efficiently.

You will support loan applications, notary services where allowed, and cross-sell PenFed loan products to meet members’ needs. Qualified candidates bring at least an Associate degree and 2+ years of strong customer service with sales

Qualifications

• Associate degree in business management, business administration, or finance.
• Minimum of two years of superior customer service required.
• Minimum of two years of demonstrated sales experience preferred.
• Minimum of six months of cash handling experience.
• Experience in financial services and knowledge of financial services industry preferred.
• Notary Public, preferred (not applicable for Puerto Rico locations).
• Bilingual-Spanish preferred; AI tools experience a plus.

Responsibilities

• Deliver results by meeting or exceeding goals in a member-centric environment.
• Demonstrate strong interpersonal skills to build relationships and provide personalized service.
• Explain and cross-sell PenFed loan and share products as appropriate.
• Assist members with loan applications, terms review, and disbursement.
• Support notary services and adhere to state laws for notarization.

Skills

Customer service

Sales experience

Cash handling

Notary services

Spanish preferred

Education

Associate degree

Job description

PenFed Credit Union is hiring a Retail Banker to work on-site at the Kingstowne Financial Center in Alexandria, VA. The role focuses on extending member relationships by offering financial solutions, training to handle cash, and processing transactions efficiently.

You will support loan applications, notary services where allowed, and cross-sell PenFed loan products to meet members’ needs. Qualified candidates bring at least an Associate degree and 2+ years of strong customer service with sales