Hawaii Client Services & Benefits Operations Leader

Express Employment Professionals - Cincinnati East; Honolulu (HI); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid vacation, sick leave, andholidays

Retirement savings plan

Professional development and career up

Stable Hawaii-based organization with長

Job summary

Express Employment Professionals - Cincinnati East in Honolulu, HI, seeks an Administrator / Client Services Manager to oversee client projects and lead the internal benefits department. You will work closely with executives, trustees, legal counsel, consultants, and plan professionals to ensure service excellence.

The role combines relationship management with benefits administration and operational leadership, empowering you to guide the team and contribute to long-term client success in a

Qualifications

• Bachelor's degree in Accounting, Finance, Human Resources, or a related field, or equivalent experience.
• 5+ years of related experience in client services, benefits administration, finance, HR, account management, or a comparable field.
• Supervisory or management experience.
• Ability to analyze financial information, contracts, and complex legal or plan documents.
• Valid driver’s license and reliable vehicle.

Responsibilities

• Manage long-term relationships with assigned benefit funds, trustees, legal counsel, consultants, vendors, and plan participants.
• Attend trust meetings, benefit fairs, union meetings, new-hire orientations, and educational conferences.
• Respond to client questions involving benefits, claims, plan provisions, and administrative matters.
• Review financial statements, disbursements, contracts, amendments, plan documents, and client procedures.
• Prepare meeting minutes, reports, agenda items, proposals, and client communications.
• Interpret and apply plan documents, Summary Plan Descriptions, policies, ERISA requirements, and Department of Labor guidelines.

Skills

Client services

Benefits administration

Finance

Human Resources

Account management

Supervisory experience

Analytical skills

Education

Bachelor’s degree in Accounting, Finance, HR, or related field

Job description

Express Employment Professionals - Cincinnati East in Honolulu, HI, seeks an Administrator / Client Services Manager to oversee client projects and lead the internal benefits department. You will work closely with executives, trustees, legal counsel, consultants, and plan professionals to ensure service excellence.

The role combines relationship management with benefits administration and operational leadership, empowering you to guide the team and contribute to long-term client success in a