Hau Tree Expeditor (Full Time)

Mauna Kea Beach Hotel; Waimea/Kamuela (HI); On-site; USD 32,000 - 42,000; Full time

Job summary

Mauna Kea Beach Hotel is seeking an Expeditor in the FB Restaurant division to ensure orders are prepared accurately and delivered promptly to guests, while maintaining menu knowledge and service standards.

The role requires clear communication with kitchen and dining staff, ability to multitask, and willingness to assist hosts or waitstaff as needed. Expect duties across service steps and routine kitchen-dining coordination.

Qualifications

• Department of Health TB Clearance
• Read and write to perform job duties
• Must be able to multitask

Responsibilities

• Ensure all orders are correctly prepared, completed in a timely manner and delivered to guests at proper serving temperatures.
• Must have complete knowledge of restaurant menus and service standards.
• Communicate clearly to kitchen and dining room staff regarding orders.
• Deliver food from kitchen to dining room to expedite service.
• May assume duties of host/hostess, captain or waithelp as needed.
• Follow sequence of service standards and SOPs.
• Keep work area clean and tidy.
• Relieve other positions in the dining room.

Skills

Multitasking

Communication skills

Guest service

Restaurant knowledge

Education

Read and write ability

Tools

POS system

Job description

Division: FB Restaurant (FBR005)

Band 1U

MKR Expeditor

Primary Responsibilities

Ensure that all orders are correctly prepared, completed in a timely manner, and delivered to the guests at their proper serving temperatures. Ensure that the level of service to the guests is proper and efficient and in compliance with the standards set by the resort. Must have complete working knowledge of the restaurant menus and standards of service. May be assigned additional duties, as circumstances require. May from time to time assume the duties of host/hostess, captain or waithelp. May deliver food orders to dining room for waithelp; serve guests, clear and reset tables.

Essential Duties

• Ensure all food orders area correctly prepared, completed in a timely manner and delivered to the guests at their proper serving temperatures.
• Must have complete knowledge of restaurant menus and the standard of service.
• Must be able to communicate clearly to kitchen and dining room staff regarding food orders.
• Ensure that the level of service to the guests is proper and prompt according to standards.
• May deliver food from the kitchen to the dining room to expedite service.
• May assume the duties of host/hostess, captain or waithelp.
• Consistently perform tasks as specified on sequence of service standards and SOPs.
• Perform other related duties as assigned or required.

Other Duties

• Keep work area clean and tidy.
• Relieve other positions in the dining room.
• Assist in set-up and breakdown side duties
• Recommend the resort’s restaurants and facilities to guests

Working Conditions

• Works in the kitchen and restaurant.
• Kitchen noise and constant talking with restaurant and kitchen staff during service hour.

Work Hours

• Able to work shift and days determined by the restaurant manager
• Able to work led more than 40 hours per week when needed

Equipment Use

• Proficient in the use of the resort’s POS system.
• Food warmer

Mental and Physical Demands

• Able to prioritize and organize workload
• Able to manage stressful and challenging situations
• Able to stand, walk, bend and reach during most of shift.
• Able to carry trays weighing up to 25 lbs

Communication Demands

• Able to communicate verbally to employees and managers

Minimum Qualification Requirements

• Department of Health TB Clearance
• Read and write to perform job duties
• Must be able to multitask