Restaurant Expeditor

HHM Hospitality; Whiteface (NY); On-site; USD 40,000 - 56,000; Full time

Job summary

HHM Hotels is seeking an experienced Restaurant Expeditor to manage dinner service flow and ensure courses are delivered correctly. You will coordinate between the front-of-house and back-of-house teams, verify allergy and dietary notes are applied, and ensure dishes meet presentation standards.

Responsibilities include calling in orders, directing runners, and maintaining a stocked Expeditor station. Flexibility with schedule and adherence to restaurant policies are essential.

Qualifications

• High School diploma or equivalent preferred.
• Previous food and beverage experience required or equivalent training.

Responsibilities

• Serve as primary point of contact between front-of-house and back-of-house.
• Receive order tickets from servers and call them in to kitchen.
• Ensure allergies and dietary restrictions are highlighted on order tickets and communicated to kitchen staff.
• Fire courses with chef at appropriate time.
• Direct food runners when to pick up dishes and where to deliver them.
• Ensure food runners have memorized table and seat numbers for each dish leaving the kitchen.
• Ensure plates leaving the kitchen meet presentation, freshness, and temperature standards.
• Ensure orders adhere to dietary restrictions and are complete before service.

Education

High School diploma or equivalent

Job description

Overview

Opportunity: Restaurant Expeditor

Ensure all food is prepared at the appropriate time and delivered to the correct guest in a timely and efficient manner.

Potential Career Path

Restaurant Server – Restaurant Captain – Restaurant Manager

Essential Job Functions

• Serve as primary point of contact between front-of-house and back-of-house
• Receive order tickets from servers and call them in to kitchen
• Ensure all allergies and dietary restrictions are highlighted on order tickets and communicated to kitchen staff
• “Fire” courses with chef at appropriate time
• Direct food runners when to pick up dishes and where to deliver them
• Ensure food runners have memorized table and seat numbers for every dish leaving the kitchen
• Ensure all plates leaving the kitchen meet Chef’s standards for presentation, freshness, and temperature.
• Ensure all plates leaving the kitchen were prepared in adherence to any dietary restriction or food allergy noted on the order ticket.
• Ensure no dish leaves the kitchen unless it is part of a complete order to ensure courses are delivered completely and simultaneously.
• Manage flow of dinner service for all tables, including private dining, ala-carte dining, and multiple-course tasting menus
• Run food to tables as needed
• Ensure anyone delivering food to a table is able to authoritatively describe the dishes they are delivering
• Ensure the Expeditor station is appropriately stocked at all times, with items such as plate wipes, Sharpies, thermal printer paper, highlighters, and side towels
• Be aware of and enforce all restaurant policies and procedures
• Be aware of and enforce all Forbes and LQA policies and procedures
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• Previous food and beverage experience required or equivalent training.

Work Environment and Context

• Work schedule may vary and will include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer.

We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.