Hardware Technician

IDEMIA National Security Solutions; Hyde Park Township (IL); On-site; USD 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a skilled Hardware Technician to support specialized passport personalization hardware and IT systems. This role involves maintaining and troubleshooting complex devices, ensuring operational efficiency, and providing technical support. The ideal candidate will possess strong mechanical skills and a thorough understanding of both analog and digital circuits. Join a dynamic team dedicated to facilitating vital government operations while ensuring the highest standards of service and security. If you are passionate about technology and eager to contribute to national security, this opportunity could be your next great career move.

Qualifications

• 6 years of IT support experience or equivalent education.
• Strong mechanical and troubleshooting skills required.

Responsibilities

• Maintain and support passport personalization hardware and IT systems.
• Coordinate upgrades and monitor server performance.

Skills

Troubleshooting Skills

Mechanical Skills

Knowledge of PCs and Peripherals

Communication Skills

Ability to Read Schematic Diagrams

Knowledge of Laser Printers

Understanding of Analog and Digital Circuits

Familiarity with Electro-Mechanical Devices

Education

High School Diploma or Equivalent

Associate Degree

Bachelor's Degree

Master's Degree

Tools

Electrical Test Equipment

Hand Tools

Job description

IDEMIA National Security Solutions (NSS) is the premier provider of integrated identity solutions for United States Government. Our deep understanding of biometric, biographic, credential, and digital forms of identity allows us to guide our clients to achieve their business goals. NSS’ leading software systems; data and analytics offerings; and professional services facilitate and automate many of the business processes for government agencies serving law enforcement, military, and intelligence missions.

Summary:

IDEMIA National Security Solutions is seeking a Hardware Technician with an Active Secret Security Clearance to maintain and support highly specialized passport personalization hardware and IT systems to include laser engravers. These positions reside and operate at the Passport Offices and Agencies for the U.S. State Department through a national system of regional service centers across the U.S.

Your duties and responsibilities include:

1. Coordinate and plan for upgrades, replace HW/SW components as needed, and prepare for consolidation and decommission/retiring of HW/SW as required.
2. Monitor and document abnormal performance of server, workstation, and services trends as well as document and maintain site topology configuration and changes.
3. Develop, maintain, and communicate diagrams, system configurations and technical documentation.
4. Provide the full array of PM/RM services on all card printer systems and associated equipment. PM shall include all periodic cleaning, maintenance, replacement parts, refurbishment, calibration, and/or other adjustments of the card printers and related equipment as necessary.
5. All PM/RM will be performed in accordance with the manufacturer specifications, manuals and other instructions. The contractor is responsible for ensuring that printers are operational during normal business hours. No printer will be without the capability to personalize passport cards for more than 24 hours.
6. Provide and ensure availability, efficiency and effectiveness of systems, SW, HW, and data as well as technical support for testing and evaluation purposes.
7. Installs, configures, troubleshoots, resolve complex issues, and supports ongoing usability of desktop computers, SW/HW, and peripheral Commercial-Off-the Shelf (COTS)/ Government-off-the-Shelf (GOTs) technology.
8. Install and Troubleshoot DOS approved Government Furnished Equipment (GFE) for break/fix/move related issues or requests, maintain and support crisis management kit to ensure compliance with all current patches and updates.

JOB REQUIREMENTS AND SKILLS *

1. Required clearance: Secret (Active)
2. Familiarity with electro-mechanical devices, laser printers, or high-speed scanning equipment.
3. Knowledge of PCs, computer peripherals, and the MS windows environment.
4. Ability to read and understand schematic diagrams and be non-adverse to dis-assembly and reassembly on complex mechanical devices including motors and fiber optic scanning systems.
5. Strong troubleshooting skills.
6. Good verbal communications skills.
7. Must be able to obtain and maintain a U.S. Department of State background check.
8. Must have a thorough understanding of analog and digital circuits with a demonstrated ability to troubleshoot to PCB level.
9. Ability to use a variety of hand tools and electrical test equipment in the performance of duties.
10. Strong mechanical skills.
11. Ability to read and interpret equipment manuals, mechanical drawings and electrical schematics.
12. Working knowledge of electrical clutches, belt driven and mechanical geartrains, DC stepping motors, optical and proximity sensors.
13. Ability to communicate on a technical level with coworkers, customers and engineers.
14. Knowledge of the fundamental principles of lasers.

Assignment Location(s):

Tucson, Arizona

Work Status:

U.S. citizenship without dual citizenship required

Required clearance:

Secret (Active)

Education:

High school diploma or equivalent and 6 years of professional IT support experience; Associate with 4yrs of experience; Bachelor's with 2yrs of experience; Master's with 0yrs.

Certifications:

Preferred CompTIA A+ Certified, CompTIA Network+ Certified; CompTIA Security+ Certified

Core Work Schedule:

Ability to work a floating 8-hour shift, rotating between 11 to 7PM and 3:30 to 11:30PM

________________________________________________________________________________________________________

*****Must be a US Citizen, without Dual Citizenship*****

IDEMIA National Security Solutions (NSS) is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.