Hardware Technician

Rehrig Pacific Company, Inc.; Erie (Erie County); On-site; USD 50,000 - 70,000; Full time

Job summary

Rehrig Pacific Company is seeking a Field Service Technician to manage the installation and maintenance of their Pallet Management Solutions. This role involves extensive customer interaction and requires a background in engineering and experience in material handling equipment. Ideal candidates will exhibit strong technical skills and the ability to travel frequently for on-site support.

Qualifications

• Bachelor's or equivalent experience in Engineering.
• 2 years experience as a Material Handling Field Service Technician.
• Working knowledge of electrical and hydraulic schematics.

Responsibilities

• Coordinate and execute the installation of Pallet Management Solutions.
• Perform technical support and maintenance at customer sites.
• Collaborate with internal teams for service strategy development.

Skills

Electrical schematics

Mechanical systems

Customer Service

Communication skills

Project management

Education

Bachelor’s Degree in Engineering or related field

Job description

Career Opportunities with Rehrig Pacific Company

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Here at Rehrig Pacific, we are all about our people. Since 1913, our organization has focused on sustainable supply chain solutions while creating a culture and atmosphere where amazing people, like you, are celebrated for doing their best work. Rehrig Pacific has grown to meet the needs of our industry consumers across the country and internationally. We are constantly creating innovative solutions to transcend the new standards set forth by our customers. We find true fulfillment in helping others, both within the Rehrig Pacific family and in our communities. As servant leaders, we lead by example.

Position Location: Within approximately a 1-2 hour commute of one of the manufacturing plants below.

Purpose of Role

The purpose of this role is to coordinate and execute the installation of Rehrig Pacific’s Pallet Management Solutions (Qtek) and Vision Object Recognition (VOR) systems. This individual will also be responsible for performing maintenance, troubleshooting, diagnostics, and repairs across all of Rehrig Pacific’s Direct-to-Store Delivery (DSD) and Supply Chain Technology offerings. These include, but are not limited to, the VOR Ecosystem, Qtek Equipment, and DSD Material Handling Solutions. The role is primarily customer-facing, with additional collaboration across internal teams such as Quality, Procurement, and New Product Development.

Areas of Accountabilities

Pre-install Preparation

• Collaborate with Hardware Engineer on initial customer site visit.
• Evaluate customer site infrastructure readiness and compare to equipment requirements.
• Coordinate local contractors to run power and data lines to the new equipment location.
• Coordinate with cross-functional partners within the company to support larger installations.

Install Hardware

• Perform post-delivery inspections of equipment, repair damages, and make any necessary modifications.
• Perform equipment installation on site, complete checklists, and perform testing.
• Review equipment specifications and functionality with customer post installation.
• Collaborate with Support staff and act as an equipment subject matter expert to support equipment troubleshooting.

Provide Technical Support

• Work with equipment vendors for troubleshooting and part replacement.
• Capture customer feedback to recommend software feature improvements to increase functional value.
• Support NPD new tech initiatives and implementation of pilot technology.
• Work with the team to develop necessary documentation (implementation questionnaires, checklists, internal installation, and training guides), and refine those already in place.
• Support the demo equipment fleet through regular checks and repairs between customer demos.

In-Field Service Support

• Perform preventive maintenance inspections and repairs at customer sites.
• Support warranty service requests.
• Provide a high level of courteous and professional customer service.

Support Service Business Development

• Simulate in-field issues to provide diagnosis support and troubleshoot testing.
• Strengthen the customer in-field support strategy as directed by the category.
• Help develop Rehrig Pacific’s internal service strategy by evaluating the condition of in-service equipment.

Knowledge, Skills, and Experience

• Bachelor’s Degree, or equivalent work experience, preferably in Engineering or mechanical related fields.
• Minimum of 2 years Material Handling Field Service Technician experience preferred.
• Must have working knowledge of electrical and hydraulic schematics.
• Strong technical aptitude of mechanical and electrical systems.
• Must possess excellent communication skills (Written and Verbal).
• Ability to work independently and autonomously in a fast-moving environment.
• Ability to manage multiple projects and work collaboratively with cross-functional teams.
• Ability to hold yourself and others accountable to meet commitments.
• Position will require a minimum of 50%-75% travel.

Rehrig Pacific Company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsohere .