Hardware Technical Specialist

Apex Systems; Hawthorne (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits package

ESPP

401K

Training programs

Job summary

Everforth Apex is seeking a Hardware Technical Specialist to support a Linux HPC supercomputer on-site in Hawthorne, CA. The role involves five days per week on-site, break/fix tasks, and close collaboration with customer and remote teams to maintain system uptime.

Responsibilities include diagnostics, data gathering, and documenting learnings while reporting to a Project/Technical Manager. Requires 5+ years HPC Linux experience and a BS/BA or equivalent; travel for training may be required.

Qualifications

• Bachelor of Arts/Science or equivalent in CS or related field; 8+ years total with no degree.
• 5+ years of Linux HPC experience, with large-scale HPC system administration and hardware support.
• Proficiency in HPC hardware, HPC software, and break/fix procedures; knowledge of Linux (RHEL/SLES) preferred.

Responsibilities

• Maintain Linux HPC system availability for the customer.
• Perform hardware diagnostics and repairs as required.
• Gather data, analyze, and elevate problems to higher-level product support and management.
• Work under the direction of a Project/Technical Manager and customer representatives.
• Provide advice on solutions and integration opportunities.
• Contribute to knowledge tools and communities; document project learnings.
• Diagnose complex problems to root cause in a multi-technology environment.
• Lead or participate in status and technical meetings with clients.

Skills

Linux HPC

Break/Fix

Linux OS

Teamwork

Customer support

Education

Bachelor's degree / equivalent

Tools

RHEL

SLES

Job description

Job#: 3046502

Hardware Technical Specialist

Location: Hawthorne, California (On-site)

Role Overview

This position involves supporting a high-performance computing (HPC) supercomputer at a customer site. The role requires reporting on-site five days a week and working with both the customer and remote teams to maintain system availability and uptime. The work includes daily break-fix tasks, extensive troubleshooting, and parts replacement across the system. You will respond directly to customer requests and assignments, providing technical and operational support.

Key Responsibilities

• Maintain Linux Supercomputer systems availability for the customer.
• Perform hardware diagnostics and repairs as required.
• Gather data, perform analysis, and elevate problems to higher-level product support groups and appropriate management.
• Work under the direction of a Project/Technical Manager and with customer-nominated representatives.
• Provide advice on solution and integration opportunities.
• Contribute to knowledge tools and communities, ensuring project learnings are documented and shared.
• Diagnose complex technical problems to their root cause in a multi-technology environment.
• Conduct or lead oral status and technical interchange meetings with clients.

Required Qualifications

Education: Bachelor of Arts/Science or an equivalent degree in computer science or a related area of study. Without a degree, three additional years of relevant professional experience are required (8+ years in total).

Experience: 5+ years of Linux HPC-related experience, with a focus on large-scale HPC system administration and hardware support. Strong experience with current versions of Linux/Unix operating systems, file systems, networking, and security (Red Hat/CentOS or equivalent) is required.

Technical Skills: Proficiency in HPC Hardware, HPC Software, and Break/Fix procedures is required. A working knowledge of Linux operating systems such as RHEL or SLES is preferred.

General Skills

• Ability to work effectively in a team environment.
• Excellent interpersonal, customer relations, and problem-management skills, with the ability to stay calm and professional under pressure while working to strict deadlines.
• Ability to clearly document processes and procedures.
• Possesses an advanced level of technical or functional knowledge.
• Ability to perform or drive resolution of problems on combinations and interactions of products.
• Demonstrates the use of consulting skills, including questioning, listening, and influencing.

Work Environment

This role requires being on-site at the customer location five days a week during standard business hours, from 8 a.m. to 5 p.m. Occasional travel for training and hardware repairs will be required.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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