Project Coordinator II

Astreya Partners, LLC; Reston (VA); Hybrid; USD 29,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401k Plan

Paid Time Off

Paid Holidays

Job summary

Astreya Partners, LLC is seeking a Project Coordinator II to plan and coordinate internal projects, often involving network, server, or software implementations, upgrades, and PC deployments. You will handle requirements, updates, reviews, and stakeholder communication to ensure timely delivery.

The role supports both office and remote work with regional collaboration. Strong Excel/Google Suite proficiency and prior ticketing/PM system experience are preferred for effective project oversight and

Qualifications

• Associate's degree or equivalent from two-year college or technical school with 2–5 years’ related experience and/or training.
• Builds productive internal and external working relationships.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Flexibility essential – office and remote commitments, plus occasional differing hours for regional coordination.
• Experience with Microsoft Excel and Google Suite.
• Excellent communication skills, both verbal and written.
• Prior experience with ticketing systems and/or project management systems.
• Understanding of or experience in a technology-driven environment.
• Proactive attitude and dependable.
• Excellent customer service skills.
• Ability to work in a team and independently.
• Ability to multitask and prioritize workload.
• Good judgment, problem-solving and decision-making skills.
• Maintain confidentiality and professional decorum.

Responsibilities

• Gather and maintain project requirement lists.
• Provide weekly project updates including action item updates.
• Schedule and coordinate project reviews and follow up on actions.
• Communicate status to the project team clearly and promptly.
• Maintain and monitor project plans, schedules, hours and expenditures.
• Identify project issues and escalate to the client manager when needed.
• Attend and participate in stakeholder meetings and follow up on decisions.
• Collaborate with regional teams for resources and ticket resolution.
• Monitor the ticketing system daily and reassign tickets as required.
• Produce regular reports as required.
• Identify trends or recurring problems and escalate for resolution.
• Find and define new process improvement opportunities.
• Develop and maintain knowledge and skills with new processes.
• Work with SDMs/Project Managers to focus on analytical needs and KPIs.

Skills

Communication

Flexibility

Multitasking

Problem solving

Confidentiality

Teamwork

Independent work

Customer service

Education

Associate degree or equivalent

Tools

Excel

Google Suite

Ticketing system

PM system

Job description

What this Job Entails:

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity. Scope: Works on assignments that are moderately difficult, requiring judgment in resolving issues Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.


• Provides weekly project updates including action item updates.


• Schedules and coordinates project reviews and follows up on assigned actions.


• Effectively and accurately communicate status to the project team.


• Maintains and monitors project plans, project schedules, work hours and expenditures.


• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.


• Takes part in organizing, attending and participating in stakeholder meetings.


• Documents and follows up on important actions and decisions from meetings.


• Collaborates with various regional teams responsible for project resources and ticket resolution.


• Assists with daily monitoring of the ticketing system, reassigning tickets where required.


• Produces regular reports as required.


• Assists with identifying trends or recurring problems and escalates to management for resolution.


• Assists with locating and defining new process improvement opportunities.


• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.


• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.


• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience


• Builds productive internal and external working relationships


• Exercises judgment within defined procedures and practices to determine appropriate action


• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.


• Experience working with Microsoft Excel and Google Suite


• Excellent Communication skills, both verbal and written


• Previous experience with ticketing systems and/or project management system


• Understanding of or previous experience in a technology driven environment


• Proactive attitude and dependable


• Excellent customer service skills


• Ability to work both within a team and independently


• Ability to multitask and prioritize workload


• Ability to use good judgment, as well as problem-solving and decision making skills


• Ability to maintain confidentiality and professional decorum

Preferred Qualifications:

Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing. Must have the ability to move from place to place within an office environment. Must be able to use a computer. Must have the ability to communicate effectively. Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

$21.27 - $33.58 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only


• Dental provided through UHC Nationwide


• Vision provided by UHC


• Flexible Spending Account for Health & Dependent Care


• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)


• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera


• Corporate Wellness Program provided by Goomi Group


• Employee Assistance Program Wellness Days


• 401k Plan


• Basic and Supplemental Life Insurance


• Short Term & Long Term Disability


• Critical Illness, Critical Hospital, and Voluntary Accident Insurance


• Tuition Reimbursement (available 6 months after start date, capped)


• Paid Time Off (accrued and prorated, maximum of 120 hours annually)


• Paid Holidays


• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

We’re so glad you’re here. Use this space to explore career opportunities, track your application, and take next steps with a global team that values people and progress.

Astrea is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!

Onwards and upwards!