Mobile Support Technical lead

Astreya Consultancy India; Fort Mill (SC); Vor Ort; USD 114.000 - 180.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

401k Plan

Paid Time Off

Paid Holidays

Zusammenfassung

Astreya is seeking a Support lead to provide hands-on onsite support for laptops, rugged factory devices, printers, handheld scanners, and conference room A/V systems in a mixed office and factory environment. You will manage incidents via ITSM, drive issue prevention, and contribute to knowledge base and SOP creation.

The role requires strong Windows troubleshooting skills and basic networking, with experience using SCCM, Nexthink, and IT Shop to improve endpoint visibility and service

Qualifikationen

• Experience providing onsite IT support in office and factory environments.
• Proficient in incident management and RCA for major incidents.
• Familiarity with ITSM processes and ticket handling.

Aufgaben

• Provide hands-on onsite support for laptops/desktops, rugged factory devices, printers, handheld scanners, and conference room A/V systems.
• Monitor ticket queues and route tickets through ITSM tools.
• Perform incident management and RCA to prevent recurrence.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Use SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply Windows troubleshooting and basic network diagnostics to restore services quickly.

Kenntnisse

Windows troubleshooting

Basic networking

Incident management

Onsite support

Tools

SCCM

Nexthink

IT Shop

Jobbeschreibung

We are seeking a Support lead with support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly.

Key Responsibilities

• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools;
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

Salary Range

$114,000.00 - $180,000.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.

Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location‑specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law