Hardware Support Technician

AGIA, Inc.; Reno, Northern (NV, KY); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k) and 401(k) matching

Dental/Vision insurance

Health insurance

Paid time off

Job summary

Odds On Promotions, an entity of DOXA, is hiring a detail-oriented, hands-on IT Technician to support kiosk hardware operations – ensuring product quality, functionality, and efficiency at our Reno facility.

You will unpack inbound equipment, set up, test, and clean kiosks, and assist with packing outbound gear. The role requires a Driver's License, ability to lift 75+ pounds, and a 60-day probation period. It is a full-time, Monday–Friday position with competitive benefits in Reno, NV.

Qualifications

• Strong attention to detail and problem-solving skills.
• Ability to lift 75+ pounds.
• Comfortable working in a warehouse/technical environment.
• 60-day probationary period applies.

Responsibilities

• Unpack inbound equipment and conduct a detailed inventory of received/missing parts.
• Set up, test, and clean kiosk equipment to ensure full functionality.
• Repair damaged hardware and reimage kiosks with a clean OS installation.
• Complete multi-point receiving checklists, including log retrieval and archiving.
• Assist with packing outbound equipment.
• Facilitate freight pickups.
• Support new hardware builds.
• Serve as a backup warehouse assistant/forklift operator when required.

Skills

Attention to detail

Problem solving

Tools

Kiosk hardware

Job description

Description

About Us

DOXA is an award-winning specialty insurance platform that acquires and develops niche-market insurance program administrators, underwriting companies, and distribution partners including MGAs, MGUs, brokers, and direct-to-consumer operators. We provide centralized sales, marketing, underwriting, and operational support that helps our companies unlock their full growth potential.

With hundreds of custom specialty insurance programs and partnerships and more than 20,000 agent and broker relationships nationwide, DOXA’s rapid growth is reaching new heights.

Our rapid evolution means we can deliver on something most companies just talk about: building a workplace where talented professionals are drawn to the impact they can make. We offer competitive benefits and compensation, but what really differentiates us is our culture of empowerment and commitment to innovation in the specialty insurance space.

If you're an ambitious professional looking to evolve your career, we'd love to talk. Ready to join a community of experts redefining the specialty insurance space?

About the role

Odds On Promotions, an entity of DOXA is hiring a detail-oriented, hands-on IT Technician to support kiosk hardware operations - ensuring product quality, functionality, and efficiency

Responsibilities

• Unpack inbound equipment and conduct a detailed inventory of received/missing parts.
• Set up, test, and clean kiosk equipment to ensure full functionality.
• Repair damaged hardware and reimage kiosks with a clean OS installation.
• Complete multi-point receiving checklists, including log retrieval and archiving.
• Assist with packing outbound equipment.
• Facilitate freight pickups.
• Support new hardware builds.
• Serve as a backup warehouse assistant/forklift operator when required.

Requirements

• Strong attention to detail and problem-solving skills.
• Ability to lift 75+ pounds.
• Comfortable working in a warehouse/technical environment.
• 60-day probationary period applies.

Job Type

• Full-time (40 hours / week)

Pay

• $20.00 - $24.00 per hour depending on experience

Benefits

• 401(k) and 401(k) matching contributions
• Dental/Vision insurance
• Health insurance
• Paid time off

Schedule

• Monday to Friday

License/Certification

• Driver's License (Required)

Ability to Commute

• Reno, NV 89519 (Required)