Hardware Store Customer Service Specialist - Growth

Secor Lumber Co., Inc.; New York (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Locally owned and operated

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Employee discounts

Opportunity for advancement

Job summary

Secor Lumber Co., Inc. is seeking a Basic Customer Service Representative to help maintain a positive company image by delivering outstanding customer service on the sales floor and over the phone.

You will stock, assist customers, and keep the store neat while learning retail operations and product knowledge. The role supports Advanced Customer Service reps, helps with promotions, inventory, and merchandising, and requires a flexible schedule including evenings, weekends, and holidays.

Qualifications

• Outstanding customer service skills and a professional attitude.
• A working knowledge of the products contained in the store with a willingness to continue to learn.
• Organized, self-starter who thinks independently and solves problems.
• Knowledge of effective sales methods and techniques.
• Knowledge of point-of-sale systems in order to assist with price lookup, special orders, and order entry.
• Strong math, reading, writing, and communication skills.
• Able to lift up to 80 lbs, regularly lift 25 - 50lb.
• Able to work a flexible schedule, including evenings, weekends, and holidays as needed.

Responsibilities

• Receive and stock merchandise through all departments of the hardware store.
• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project.
• Create an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks.
• Notify customers of upcoming promotions and new products.
• Receive incoming and stage outgoing hardware shipments.
• Assist with loading products into customer’s vehicles as needed.
• Merchandise products according to prescribed planograms and help maintain signage.
• Restock shelves as necessary.
• Assist in taking regular inventory of stock.
• Face and front product throughout the store at the beginning and end of the shift, and as time permits throughout the day.
• Help store staff with other tasks as needed.
• Be vigilant to identify shoplifters and other types of theft.
• Attend and participate in all company-sponsored training programs as required.
• Adhere to all store policies and safety standards.
• Be able to cut keys for customers.
• All other duties assigned.

Skills

Customer service

Sales skills

Organization

Problem solving

Point-of-sale (POS) systems

Communication

Math/reading/writing

Lifting 80 lbs

Flexible schedule

Tools

POS systems

Job description

Secor Lumber Co., Inc. is seeking a Basic Customer Service Representative to help maintain a positive company image by delivering outstanding customer service on the sales floor and over the phone.

You will stock, assist customers, and keep the store neat while learning retail operations and product knowledge. The role supports Advanced Customer Service reps, helps with promotions, inventory, and merchandising, and requires a flexible schedule including evenings, weekends, and holidays.