Customer Service Pro - Hardware Store Growth & Impact

Secor Lumber Co., Inc.; Village of Newark (NY); Sur place; USD 33 000 - 52 000; Plein temps

Avantages offerts par ce poste

Locally owned and operated

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Résumé du poste

Secor Lumber Co., Inc. in Newark, NY is seeking passionate Customer Service Representatives who excel at creating exceptional customer experiences.

You will be the voice of our brand, resolving issues, answering questions, and building lasting relationships with customers in-store and by phone. You will maintain a clean, well-stocked store and continuously learn about our products, trends, and applications to improve the overall customer experience and drive sales.

Qualifications

• Outstanding customer service skills.
• A professional, courteous, and pleasant demeanor.
• Advanced knowledge and talent related to at least one product category and interest in multiple categories.
• A desire to learn with a willingness to continue to learn.
• Organized self-starter who thinks independently and solves problems.
• Strong math, reading, writing, and communication skills.
• Ability to follow detailed written or oral instructions.
• Able to work a flexible schedule, including evenings, weekends, and holidays.

Responsabilités

• Provide exceptional customer service by assisting customers in-store and by phone.
• Provide project solutions and complementary product suggestions.
• Close sales and promote loyalty programs and add-on products.
• Maintain a clean, organized, and well-stocked store.
• Assist customers with purchases including loading items into vehicles when necessary.
• Inform customers about sales, promotions, and loyalty advantages.
• Learn about new products and vendor offerings to improve the customer experience.
• Share observations for improvements to meet service objectives.
• Perform additional duties to support store operations and team goals.

Connaissances

Outstanding customer service

Courteous demeanor

Product knowledge

Willingness to learn

Organized, self-starter

Strong communication

Ability to follow instructions

Flexible scheduling

Description du poste

Secor Lumber Co., Inc. in Newark, NY is seeking passionate Customer Service Representatives who excel at creating exceptional customer experiences.

You will be the voice of our brand, resolving issues, answering questions, and building lasting relationships with customers in-store and by phone. You will maintain a clean, well-stocked store and continuously learn about our products, trends, and applications to improve the overall customer experience and drive sales.