Hardware Store Customer Service Specialist

Secorcomplete; Town of Ontario (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

A local hardware store is seeking a Basic Customer Service Representative to provide excellent customer service and assist with store operations. Responsibilities include maintaining the sales floor, helping customers, and processing shipments. Ideal candidates should possess outstanding customer service skills, a willingness to learn about store products, and the ability to lift moderate weights. This role offers opportunities for advancement, including a pathway to become an Advanced Customer Service Representative within the company.

Qualifications

• Organized, self-starter who thinks independently.
• Able to lift up to 80 lbs and regularly lift 25 - 50 lbs.
• Able to work a flexible schedule, including evenings and weekends.

Responsibilities

• Assist customers with inquiries both in person and on the phone.
• Maintain a clean and orderly sales floor.
• Handle incoming shipments and stage outgoing hardware.
• Process special orders and restock merchandise.
• Participate in company training programs.

Skills

Outstanding customer service skills

Working knowledge of store products

Strong math skills

Excellent communication skills

Problem-solving abilities

Job description

A local hardware store is seeking a Basic Customer Service Representative to provide excellent customer service and assist with store operations. Responsibilities include maintaining the sales floor, helping customers, and processing shipments. Ideal candidates should possess outstanding customer service skills, a willingness to learn about store products, and the ability to lift moderate weights. This role offers opportunities for advancement, including a pathway to become an Advanced Customer Service Representative within the company.