Hardware Service Engineer Intern

Hewlett Packard Enterprise Development LP; Illinois; On-site; USD 48,000 - 56,000; Part time

Job summary

Hewlett Packard Enterprise Development LP is offering an Hardware Service Engineer Intern role designed for onsite work at a partner/customer office. The internship focuses on hands-on repair, maintenance, and deployment of HPC compute, network, and storage hardware, with formal training and close collaboration with the team.

Ideal candidates are pursuing a Bachelor's degree in a technical field, have Linux knowledge, and strong communication and problem-solving skills.

Qualifications

• Currently pursuing a Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
• Familiarity with programming languages or technical tools relevant to the role.

Responsibilities

• Perform repair and maintenance activities on HPC compute, network, and storage hardware.
• Review tickets for hardware actions needed and claim for action.
• Interact with ticket system to document actions taken and pass ticket to next step.
• Complete training on specialized compute hardware, network, and storage components.
• Read system documentation and diagrams to identify specified components within system.
• Collaborate with team members using face-to-face, phone, and online communication including email, Teams, and Slack.
• Perform hardware actions, e.g. component replacement from spares.
• Operate hand tools and low-power tools (e.g. battery power screwdriver).
• Lift and move parts and equipment up to 50 lbs individually and up to 75 lbs with another person.
• Occasionally operate pallet jack to move inventory from one place to another within site.
• Occasionally assist with system installation activities.
• Interface with parts inventory manager if applicable.
• Support senior team members on assigned technical projects as determined by the business unit.
• Help identify and troubleshoot technical issues, providing support and suggesting solutions.
• Assist with maintaining and updating hardware, software, and other technical systems.
• Participate in team activities, attend team meetings, learn about project methodologies, and collaborate effectively with colleagues.
• Actively engage in learning about new technologies and methodologies relevant to work.

Skills

Linux

Communication

Analytical skills

Problem-solving

Teamwork

Education

Bachelor's degree in Engineering, Computer Science, IT, or related

Job description

Hardware Service Engineer Intern

Hardware Service Engineer Intern This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Job Family Definition: Students or recent graduates of college, university, or other accredited academic programs, pursuing diplomas or degrees (Associate, Bachelor’s, Master’s, or PhD) in any field. Assists in various tasks aligned with their field of study, including research, collaboration on team initiatives and projects, problem-solving, and creative thinking to gain hands‑on experience and develop professional skills. Includes internships, research roles, visiting scholar positions, or other program‑related opportunities.

Responsibilities

• Perform repair and maintenance activities on HPC compute, network, and storage hardware
• Review tickets for hardware actions needed and claim for action
• Interact with ticket system to document actions taken and pass ticket to next step
• Complete training on specialized compute hardware, network, and storage components
• Read system documentation and diagrams to identify specified components within system
• Collaborate with team members using face‑to‑face, phone, and online communication including email, Teams, and Slack
• Perform hardware actions, e.g. component replacement from spares
• Operate hand tools and low‑power tools (e.g. battery power screwdriver)
• Select proper tools and maintain tools in organized way on site
• Lift and move parts and equipment up to 50 lbs individually and up to 75 lbs with another person
• Occasionally operate pallet jack to move inventory from one place to another within site (for equipment with no operator’s license required)
• Occasionally assist with system installation activities
• Interface with parts inventory manager if applicable
• Support senior team members on assigned technical projects as determined by the business unit.
• Help identify and troubleshoot technical issues, providing support and suggesting solutions.
• Assist with maintaining and updating hardware, software, and other technical systems.
• Participate in team activities, attend team meetings, learn about project methodologies, and collaborate effectively with colleagues.
• Actively engage in learning about new technologies and methodologies relevant to work.
• Fulfill tasks and responsibilities assigned by a supervisor in a timely and efficient manner.

Education & Experience

• Currently pursuing a Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
• Familiarity with programming languages or technical tools relevant to the role.

Knowledge & Skills

• Knowledge of Linux
• Strong interest in high‑tech HPC and a passion for learning.
• Excellent communication and interpersonal skills.
• Strong problem‑solving and analytical skills.
• Time management skills and working with strict deadlines.
• A collaborative, solution‑focused mindset and overall sense of urgency.

Impact/Scope

University students actively enrolled in a university/college/institution pursuing a Bachelor's degree in a technical area of study, and who typically works during school breaks and then returns to their university. While this applies to most interns, there may be opportunities for full‑time students to work as part‑time interns during the school year in some countries.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Job

Administration Job Level: N/A

Salary

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Hourly Salary USD 35.00 - 41.00 in Illinois The listed salary range reflects base salary. Variable incentives may also be offered.

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.

We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.

Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Equal Employment Opportunity is the Law.

Equal Employment Opportunity is the Law - Supplement E‑Verify (US & PR only)

HPE is an E‑Verify employer.

Accessibility (duplicate)

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.