Hardware Server Configuration Manager

Rolling Wave Technologies, LLC; Columbia (MD); On-site; USD 52,000 - 72,000; Full time

Job summary

Rolling Wave Technologies, LLC is seeking a Network Printer Configuration & Management specialist to deploy, configure, and maintain printers and MFDs across LANs. You will triage tickets with queue managers, ensure SLA-aligned resolutions, and coordinate firmware updates, security patches, and device configurations across distributed networks.

This role requires strong attention to detail and documented handoffs with engineering teams.

Responsibilities

• Deploy, configure, and maintain network printers and MFDs across LANs
• Manage print queues and configure servers for seamless access
• Configure dynamic and static IPs using DHCP reservations
• Troubleshoot connectivity, conflicts, offline status, and data errors
• Implement secure print protocols and keep firmware up to date
• Collaborate with queue managers and tech teams to triage tickets
• Ensure ticket resolution per SLAs and document escalations
• Maintain hardware/software configuration baselines and change control
• Schedule firmware updates across distributed networks; manage certificates
• Monitor vulnerabilities and deploy patches/updates
• Maintain logs, inventories, and deployment docs; validate configs
• Audit systems to identify drift and unauthorized changes

Job description

Job Description

Network Printer Configuration & Management

• Deploy, configure, and maintain network printers and multi-function devices (MFDs) across local area networks (LANs)
• Manage network print queues and configure print servers to ensure seamless user access and optimal print traffic routing
• Configure dynamic and static IP addressing for print devices, utilizing DHCP reservations to maintain consistent network visibility
• Troubleshoot printer connectivity issues, resolving network address conflicts, offline statuses, and data transmission errors
• Implement secure printing protocols and update printer firmware regularly to protect sensitive network endpoints

Ticket Resolution & Team Collaboration

• Collaborate closely with queue managers and technician teams to triage, assign, and resolve hardware and network printer tickets efficiently
• Drive timely ticket resolution in accordance with established Service Level Agreements (SLAs) and internal performance benchmarks
• Provide clear technical escalations and documentation to ensure seamless handoffs between helpdesk staff and specialized engineering groups
• Participate in regular queue reviews and team syncs to identify systemic hardware or network issues and implement permanent fixes

Configuration & Hardware Management

• Update, manage and maintain comprehensive hardware and software configurations across all deployment environments to ensure system consistency
• Configure, test, and deploy physical hardware devices according to strict technical specifications and operational standards
• Establish and enforce configuration management baselines, tracking all modifications through formal change control processes

Firmware & Security Updates

• Schedule, coordinate, and execute firmware updates across distributed hardware networks, minimizing downtime and operational impact
• Oversee the lifecycle of digital certificates, including timely renewals, installations, and key management to maintain uninterrupted security
• Monitor system vulnerabilities and proactively deploy critical patches, hotfixes, and firmware upgrades to mitigate security risks

Attention to Detail & Quality Assurance

• Demonstrate meticulous attention to detail by maintaining flawless configuration logs, asset inventories, and deployment documentation
• Perform rigorous validation testing post-deployment to verify that hardware configurations and firmware updates meet quality benchmarks
• Audit existing systems regularly to identify, troubleshoot, and resolve configuration drift or unauthorized changes