Hardware Sales Supervisor

Ganahl Lumber Co; Escondido (CA); Presencial; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

Ganahl Lumber Co in Escondido, CA is seeking a Hardware Sales Supervisor to support our sales team and assist customers with a focus on high-quality service. The role requires multitasking in a fast-paced environment and a customer-first mindset.

The ideal candidate will have 1–2 years of client-support experience, excellent communication, and familiarity with CRM systems, Accuterm, scheduling, and basic office software.

Qualificações

• 1–2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

Responsabilidades

• Support the sales team and help solve customer issues
• Provide high-quality service in every customer interaction
• Multitask effectively in a fast-paced environment
• Collaborate with team to achieve common goals
• Maintain accurate records and communication across channels

Conhecimentos

Customer service orientation

Multitasking

Communication skills

Team collaboration

Problem solving

Ferramentas

Accuterm

Scheduling software

Ticket writing

Credit memos

Microsoft Word

Microsoft Excel

Cash register operation

CRM system

Descrição da oferta de emprego

HARDWARE SALES SUPERVISOR

Ganahl Lumber is looking for a Hardware Sales Supervisor to join our team in our Escondido team. This position is fast paced and requires the ability to multitask while supporting our sales team and solving problems for our customers. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. The ideal candidate should have the following skill set:

• Excellent attendance
• Positive attitude
• Proficient with Accuterm, scheduling, ticket writing, credit memo, with some Word and Excel
• Well versed on cash register
• Product knowledge in multiple categories a plus
• Research of sales history
• Works well with team to accomplish common Goals
• Great communication skills both verbal and written

Requirements:

• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

About Ganahl Lumber:

Ganahl Lumber Company is the oldest lumberyard and hardware supply store in the State of California. Since 1884, we have been a family and employee owned business selling building supplies and hardware for pro contractors and DIY enthusiasts alike. Our products include tools, paint, building materials, millwork, doors and windows. With ten convenient store locations, we serve customers throughout the greater Los Angeles metropolitan area.

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, Ganahl Lumber Company reserves the right to revise the job description at any time. All active employees must be able to satisfactorily perform the essential functions of the position and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Your employment with Ganahl Lumber Company is at will. Nothing in this job description shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of the Ganahl Lumber Company employees.