Hardware Sales Lead - Customer-First, Team-Focused

Ganahl Lumber Co; Escondido (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Ganahl Lumber Co in Escondido, CA is seeking a Hardware Sales Supervisor to support our sales team and assist customers with a focus on high-quality service. The role requires multitasking in a fast-paced environment and a customer-first mindset.

The ideal candidate will have 1–2 years of client-support experience, excellent communication, and familiarity with CRM systems, Accuterm, scheduling, and basic office software.

Qualifications

• 1–2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

Responsibilities

• Support the sales team and help solve customer issues
• Provide high-quality service in every customer interaction
• Multitask effectively in a fast-paced environment
• Collaborate with team to achieve common goals
• Maintain accurate records and communication across channels

Skills

Customer service orientation

Multitasking

Communication skills

Team collaboration

Problem solving

Tools

Accuterm

Scheduling software

Ticket writing

Credit memos

Microsoft Word

Microsoft Excel

Cash register operation

CRM system

Job description

Ganahl Lumber Co in Escondido, CA is seeking a Hardware Sales Supervisor to support our sales team and assist customers with a focus on high-quality service. The role requires multitasking in a fast-paced environment and a customer-first mindset.

The ideal candidate will have 1–2 years of client-support experience, excellent communication, and familiarity with CRM systems, Accuterm, scheduling, and basic office software.