Hardware Operations Engineer – Baseball

Jobtailor; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor is seeking an experienced Hardware Support Technician to install, maintain and troubleshoot complex baseball systems onsite at stadiums. You will travel extensively and work hands-on with cameras, servers, networking gear and power systems.

Responsibilities include rigorous field checks, remote troubleshooting, and collaboration with Engineering and TechOps to raise deployment standards. A proactive, detail‑oriented communicator is essential for this role.

Qualifications

• 1+ years in hardware support, IT operations, field service, broadcast tech, or sports technology.
• Solid understanding of camera systems, servers, switches, IP addressing, power, and cabling.
• Comfort working in warehouses, labs, and MLB stadiums.
• Ability to follow procedures, troubleshoot methodically, document findings with photos.
• Strong communication and ability to collaborate with technical and non-technical stakeholders.
• Willingness to travel up to 80% during peak windows.

Responsibilities

• Travel to stadiums to support onsite installations, maintenance, repairs, and hardware QA for both Hawk-Eye and KinaTrax Baseball systems.
• Perform rigorous hardware checks across cameras, servers, networking equipment, power systems, and cabling.
• Act as the first line of defense for hardware troubleshooting. You'll identify failed components, swap parts onsite, coordinate RMAs, and validate system recovery.
• When you aren't at the ballpark, you'll monitor system health checks, assist with remote troubleshooting, and prep offline kits in the warehouse.
• Work closely with Hardware Leads, Systems Engineering, TechOps, and Project Management to provide field evidence, elevate complex issues, and improve our hardware deployment standards.
• Shadow our Leads on complex technical work, learning how to distinguish between standard field issues and deeper design-level challenges.

Skills

camera systems

servers

networking equipment

IP addressing

power systems

cabling

troubleshooting

documentation

team collaboration

travel readiness

Job description

• Travel to stadiums to support complex onsite installations, maintenance, repairs, and hardware QA for both Hawk-Eye and KinaTrax Baseball systems.
• Perform rigorous hardware checks across cameras, servers, networking equipment, power systems, and cabling.
• Act as the first line of defense for hardware troubleshooting. You'll identify failed components, swap parts onsite, coordinate RMAs, and validate system recovery.
• When you aren't at the ballpark, you'll monitor system health checks, assist with remote troubleshooting, and prep offline kits in the warehouse.
• Work closely with Hardware Leads, Systems Engineering, TechOps, and Project Management to provide field evidence, elevate complex issues, and improve our hardware deployment standards.
• Shadow our Leads on complex technical work, learning how to distinguish between standard field issues and deeper design-level challenges.

Requirements

• 1+ years in hardware support, IT operations, field service, broadcast tech, or sports technology.
• A solid basic understanding of camera systems, servers, network switches, IP addressing, power systems, and cabling.
• You are totally comfortable working in a mix of environments from warehouses and labs to live MLB stadiums.
• The ability to follow technical procedures, troubleshoot methodically, document findings clearly (with photos and evidence), and know exactly when to elevate an issue.
• Strong interpersonal skills to collaborate seamlessly with both highly technical engineering teams and non-technical stakeholders.
• A readiness to travel extensively (up to 80% during peak installation windows).

Core Competencies

Demonstrates expertise in hardware support and troubleshooting, with a solid understanding of camera systems, servers, networking equipment, and power systems. Capable of collaborating with technical teams and managing field installations in diverse environments.