Hardware/Computer Repair Tech

Virtucom; Peachtree Corners (GA); In loco; USD 32.000 - 46.000; Tempo pieno

Descrizione del lavoro

Virtucom in Peachtree Corners, GA is seeking an entry-level hardware repair technician to perform repairs on Chrome Books and Windows devices. You will represent the company professionally and strive for high first-time fix rates.

Responsibilities include disassembling/reassembling devices, troubleshooting hardware, maintaining repair tickets, and testing devices to manufacturer specs. Ability to lift up to 20 lbs and operate hand trucks is required.

Competenze

• Must work well in a team and meet daily output expectations.
• Document troubleshooting and repair steps clearly.
• Familiarity with Windows OS and Chrome OS.
• Able to lift/move up to 20 lbs and operate basic shop equipment.

Mansioni

• Inspect hardware components and repair Chromebook/Windows devices.
• Review notes from field technicians to identify issues.
• Disassemble/reassemble devices using hand tools.
• Repair or replace defective components and test functionality.
• Maintain repair tickets and update repair status.
• Perform performance tests per manufacturer specs.

Conoscenze

Teamwork

Troubleshooting

Hardware knowledge

Windows/Chrome OS

Documentation

Customer service

Manual handling

Descrizione del lavoro

Description

Job Overview:

We are seeking responsible entry level hardware computer repairs technicians. You will be performing repairs on various chrome books and window devices. You will represent the company in a professional manner aiming for 100% customer satisfaction and high resolution rates.

Responsibilities:

• Computer repair technicians are required to be knowledgeable of various hardware related to the device they are repairing


• Technicians are to review notes gathered by field technicians to determine details of the equipment problems


• Technicians are required to disassemble and reassemble computers using various types of hand tools


• Technicians will be required to maintain and repair devices


• Troubleshoot hardware failures


• Clean, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns or repeat return for repair


• Replacing / Repairing defective components


• Technicians also need to carry out performance tests to ensure the device is functioning properly per manufacturer specifications.


• Inspect units for cosmetic defects and report findings


• Update and complete repair tickets


• Maintain repair parts inventories and places parts request when additional parts are required for the repair

Requirements

• Must have strong team working skills in addition to working interdependently


• Document troubleshooting and resolution steps related to repairs made


• Self motivated and driven to meet or exceed daily output expectations


• Able to request for help, follow instructions and accept constructive criticism


• Ability to operate hand truck and pallet jack


• Ability to lift or move products (No more than 20lbs)


• Understanding of how computers and the various components interactions


• Strong knowledge of MS Windows operating systems/Chrome OS


• Document all service requests as per company guidelines


• Sense of urgency to resolve tickets, meet or exceed service level agreements (SLA), and must possess good communication and customer satisfaction skills

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