Hardware & Building Materials Retail Leader

RP LUMBER; Morton (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

Employer-paid life insurance

Profit sharing / 401(k)

Paid time off & holidays

Employee merchandise discount

Job summary

R.P. Lumber Co. in Morton, IL seeks a hands-on Retail Manager for our hardware and building materials showroom. This on-site role leads sales, operations, and a team, with responsibility for showroom merchandising, inventory, and customer service.

The position reports to the General Manager and offers growth into broader leadership, plus full-time benefits and a competitive hourly pay. Expect a demanding schedule, including evenings and weekends.

Qualifications

• 3–5 years of supervisory or retail management experience in hardware, lumber, building materials, home improvement, contractor sales, or a related field — or an equivalent mix of education and experience
• Strong leadership, communication, organization, and problem-solving skills, with the ability to work with limited supervision
• Working knowledge of retail operations, merchandising, inventory control, customer service, and loss prevention
• Comfort using a point-of-sale (POS) system and other retail or business software; estimating software experience is a plus
• Enough math and business skill to read sales, margin, inventory, and labor numbers and use them to make store decisions
• Ability to work a flexible retail schedule, generally 50 or more hours per week, including evenings, weekends, and holidays based on store needs
• Valid driver’s license and an acceptable driving record
• Ability to perform the essential physical functions of the job, with or without reasonable accommodation, including bending, reaching, climbing or balancing, stooping, kneeling, crouching, and frequently lifting or moving 50 to 100 pounds

Responsibilities

• Customer service and sales: Lead by example at the sales counter, on the showroom floor, and at the register; train and motivate store associates to provide knowledgeable, exceptional customer service; resolve customer concerns quickly and fairly; support contractor and retail relationships, including follow-up and new-business prospecting; help the team load and stage deliveries so orders leave on time, complete, and in good condition
• Showroom operations and merchandising: Oversee receiving, stocking, pricing, and product presentation in the showroom; execute planograms, end caps, seasonal displays, key assortments, promotions, and price changes; keep the sales floor clean, organized, and easy for customers to shop; build product knowledge across hardware, lumber, and home-improvement categories so you can coach the team and help customers choose the right materials
• Inventory, payroll, and store performance: Record sales, returns, transfers, and adjustments accurately and on time; maintain stock levels that meet customer demand without over-investing in inventory; partner with warehouse and yard teams on accurate receiving and proper storage; reduce shrinkage, damage, and theft through clean processes and secure high-theft items; assist the General Manager with sales and profit goals, labor scheduling, payroll control, reporting, and back-office tasks; check and respond to company and customer email in a timely manner
• Safety and team leadership: Model a safety-first culture for employees and customers; help keep ladders, forklifts, trucks, and other equipment in safe working condition; give timely coaching and corrective feedback so associates can succeed; contribute to store meetings on performance, promotions, safety, and operational issues; create an open-door environment where people can raise problems and share ideas; perform other duties assigned by the General Manager or other qualified corporate representatives

Skills

Leadership

Communication

Organization

Problem solving

Customer service

Retail operations knowledge

Inventory control

Loss prevention

POS system

Estimating software

Math & business skills

Flexible schedule

Education

Associate degree or higher in business, retail management, construction, or related field

Tools

POS system

Estimating software

Forklift operation

Job description

R.P. Lumber Co. in Morton, IL seeks a hands-on Retail Manager for our hardware and building materials showroom. This on-site role leads sales, operations, and a team, with responsibility for showroom merchandising, inventory, and customer service.

The position reports to the General Manager and offers growth into broader leadership, plus full-time benefits and a competitive hourly pay. Expect a demanding schedule, including evenings and weekends.