Hardware Asset Lifecycle Pro (HAM & ServiceNow)

CVS Health; Washington; Hybrid; USD 83,000 - 222,000; Full time

Job summary

CVS Health is seeking a Hardware Asset Lifecycle Management Specialist to serve as the enterprise SME for HAM, driving lifecycle governance, ServiceNow HAM Pro optimization, and audit readiness across the organization.

The Specialist will partner with Procurement, Finance, Security, Governance, and IT to establish trusted asset data, improve visibility, and enable data-driven decisions while delivering training, analytics, and process improvements to support continuous HAM optimization.

Qualifications

• 5+ years supporting enterprise Hardware Asset Management programs.
• 3+ years managing audit readiness activities and reconciliation.
• 2+ years establishing and maintaining data quality standards.
• 2+ years working with ServiceNow ITAM HAM Pro, Discovery, CMDB integrations.
• 2+ years supporting governance frameworks and CMDB accuracy.

Responsibilities

• Serve as the enterprise SME for Hardware Asset Management, ensuring governance across repositories and HAM Pro.
• Manage end-to-end hardware asset lifecycle, including inventory accuracy and audit readiness.
• Lead configuration, administration, and enhancement of ServiceNow HAM Pro capabilities.
• Partner with Procurement, Finance, Governance, Security, and IT to improve asset visibility and lifecycle governance.
• Develop training, documentation, reporting, and analytics to drive adoption and AI-enabled efficiencies.

Skills

Hardware Asset Management

ServiceNow HAM Pro

Audit readiness

Data quality

Governance

Cross-functional collaboration

Education

Bachelor's degree

Tools

ServiceNow

CMDB

Discovery

Excel

Power BI

Tableau

Job description

CVS Health is seeking a Hardware Asset Lifecycle Management Specialist to serve as the enterprise SME for HAM, driving lifecycle governance, ServiceNow HAM Pro optimization, and audit readiness across the organization.

The Specialist will partner with Procurement, Finance, Security, Governance, and IT to establish trusted asset data, improve visibility, and enable data-driven decisions while delivering training, analytics, and process improvements to support continuous HAM optimization.