Technical Support Representative

AGTEK Development Company, Inc.; Livermore (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

AGTEK Development Company, a part of Hexagon, invites applications for a Technical Support Representative based in Livermore, California. This onsite role supports AGTEK software products for customers and sales teams, addressing issues with a courteous approach and timely responses.

The candidate should have a college degree or equivalent IT experience, knowledge of AGTEK products, and excellent communication. Travel occasionally may be required; robust training is provided.

Qualifications

• College degree preferred or equivalent work experience in computer or information technology.
• Experience in the construction industry and AGTEK products.
• Must be reliable and punctual with a strong work ethic and self motivated.
• Outstanding interpersonal skills and a positive attitude.
• Ability to quickly master and explain software.
• Articulate and well-spoken with excellent phone and email etiquette.
• Must work cooperatively with other team members.
• Is willing to travel occasionally.

Responsibilities

• Provide technical support for customers and sales representatives over the phone, internet and via e-mail for AGTEK software products.
• Provide a friendly, courteous experience for customers.
• Address customer problems within established response time.
• Suggest changes and methods for the improvement of our products.
• Verify, and if necessary, report defects when encountered during testing, support or training.
• Test new versions and updates.
• Confirm bug fixes and maintain bug tracking system.
• Assist with the development and editing of training guides and videos.
• Provide training and support for customers, salespeople and internal staff.
• Assemble and test fly Drones.

Skills

Technical support

Customer service

Communication

Problem solving

Team collaboration

Adaptability

Education

College degree or equivalent (IT)

Tools

AGTEK software

Job description

This role is fully onsite at our Livermore, California office.

Hexagon is committed to a simple, yet powerful purpose: putting data to work to empower an autonomous future. Data is in Hexagon’s DNA. Combined with a strong R&D base that drives innovation to grow organically, we have acquired companies that range from established leaders with decades of domain expertise to creative startups focused on emerging technologies. This combination has led to a transformation from a sprawling conglomerate to a global leader in sensors and software well positioned to drive the “autonomous revolution.”

Based in Livermore, California, AGTEK Development Company, a part of Hexagon, is a niche software company widely recognized as the leading supplier of earthwork takeoff, 3D modeling and production tracking solutions for heavy construction contractors. Founded in 1981, AGTEK has pioneered application software for construction earthwork, production tracking and civil mobile apps.

We are looking for a Technical Support Representative to join our Global Support Organization.

Responsibilities include but are not limited to:

• Provide technical support for customers and sales representatives over the phone, internet and via e-mail, for AGTEK software products
• Provide a friendly, courteous experience for customers
• Address customer problems within established response time
• Suggest changes and methods for the improvement of our products
• Verify, and if necessary, report defects when encountered during testing, support or training

Quality Control

• Test new versions and updates
• Confirm bug fixes and maintain bug tracking system

Other Tasks

• Assist with the development and editing of training guides and videos
• Provide training and support for customers, salespeople and internal staff
• Assemble and test fly Drones

Skills and Qualifications

• College degree preferred or equivalent work experience in computer or information technology
• Experience in the construction industry and AGTEK products
• Must be reliable and punctual with a strong work ethic and self motivated
• Outstanding interpersonal skills and a positive attitude
• Ability to quickly master and explain software
• Articulate and well-spoken with excellent phone and email etiquette
• Must work cooperatively with other team members
• Is willing to travel occasionally

Compensation

We offer a competitive salary range of $70,000-$90,000, comprehensive benefits, and expense reimbursement, along with extensive training, excellent support, and a collegial work environment with long-term career growth opportunities at a leader in this niche market.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability, veteran status, or any other characteristic protected by applicable law. We comply with Section 503 of the Rehabilitation Act and VEVRAA requirements.

At AGTEK part of Hexagon, we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day.

Website: AGTEK.com

AGTEK Development Company is part of Hexagon