Hardware and Network Technician

Hutchinson; New Hampshire (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology solutions company is seeking a Hardware and Network Technician to provide technical support and enhance operations through technology. The role involves assembling and maintaining systems, troubleshooting issues, and ensuring effective network operations. Candidates should possess an Associate's or Bachelor's degree in Information Technology and relevant experience. This position offers an opportunity to improve IT processes in a dynamic environment.

Qualifications

• Must have knowledge of network operations and security.
• Ability to troubleshoot common hardware and software issues.
• Must be able to read and interpret technical journals.

Responsibilities

• Assemble and maintain computer systems.
• Set up network operations and troubleshoot issues.
• Provide user support for technical problems.

Skills

Active Directory

Network security protocols

IT ticketing systems

Database software

Project management software

Cloud computing knowledge

Data programming

RFID knowledge

Education

Associate's degree or Bachelor's degree in Information Technology

Two or more years of related experience

Job description

The Hardware and Network Technician provides technical support for computer systems, networks, and related hardware and software. Drives process improvements related to IT, including digital communication and using technology to enhance operations in the plant, such as real-time location updates

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assemble, configure, and maintain computer systems and associated services.
• Set up and maintain network operations, including hardware assembly and configuration.
• Troubleshoot and resolve common hardware and software problems for users.
• Assist with the installation, configuration, and upgrading of IT hardware and software.
• Work with team members and engineers to ensure the integration of IT systems into operational processes.
• Install and configure network printing, directory structures, security software, and file services.
• Provide user support for technical issues through help desk tickets and other support methods.
• Manage and create user accounts, directories, and security protocols for IT systems.
• Set up and maintain IT hardware, including desktops, laptops, cellular phones, printers and other frequently used IT hardware.
• Ability to effectively present information and solutions to users, management, or external groups.
• Perform routine system maintenance and updates as needed.
• Implement process improvements in IT systems, focusing on enhancing digital communication and technology use in the plant, such as updating real-time locations of personnel and equipment.
• Assist in rolling out new technologies that improve the efficiency of communication and operations across the plant.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES: None.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE: Associate's degree or Bachelor's degree in Information Technology or related field; or two or more years of related experience; or equivalent combination of education and experience.

LANGUAGE SKILLS: Ability to read, analyze, and interpret common scientific and technical journals. Ability to respond to common inquiries or complaints from customers or members of the business community. Ability to effectively present information to groups of employees, management or outside groups.

MATHEMATICAL SKILLS: Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory and factor analysis.

COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of: Active Directory, DHCP, Network security protocols, IT ticketing systems, Database software, Project management software, Spreadsheet and word processing software. Knowledge of cloud computing, data programming and RFID knowledge is a plus.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS: None.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

HEALTH AND SAFETY: Must actively support our Health Safety and Environmental policy, immediately report all Safety hazards and correct them when able to safely do so, participate in all required Safety Training, meetings, inspects, and use all required PPE.

Hutchinson is an equal opportunity employer and welcomes applications from diverse candidates.