Harbormaster, Community Aide (NCS) - Department of Transportation

City of Baltimore; Baltimore (MD); On-site; USD 21,000 - 23,000; Full time

Job summary

City of Baltimore seeks Community Aides to support the Harbormaster Office in docking operations at Inner Harbor, Fell’s Point, and Canton Waterfront Park, coordinating vessel docking and ensuring safe, smooth traffic flow in Baltimore Harbor.

Responsibilities include managing reservations, collecting docking fees, guiding visitors, and delivering world‑class customer service while promoting dock availability to residents and tourists.

Qualifications

• Education: High school diploma or GED; undergraduate degree preferred.
• Experience: 6 months of organized, detail‑oriented work with strong communication and multitasking.
• Licenses: Valid Maryland Class C Noncommercial driver’s license.

Responsibilities

• Provide excellent customer service.
• Observe maritime safety protocols and wear issued safety equipment.
• Manage online reservation system including arrivals and departures.
• Answer phone and email inquiries.
• Answer complaints and resolve problems for the boating public.
• Promote the City’s dock availability to residents and tourists.
• Maintain fee records and monthly utilization reports.
• Operate and maintain a 17’ Boston Whaler Montauk and VHF Radio.
• Other duties as assigned.

Skills

Organizational skills

Attention to detail

Interpersonal skills

Written and verbal communication

Multitasking

Conflict management

Physical stamina

Education

High school diploma or GED

Undergraduate degree preferred

Tools

VHF Radio

Job description

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$15.00-$17.00 Hourly

Starting Pay:

$17.00 Hourly

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

The Baltimore City Department of Transportation is seeking Community Aides to assist the Harbormaster Office with management and operation of our recreational boater docking program. Community Aides will help the Harbormaster coordinate the docking of vessels at Baltimore City Municipal Piers at the Inner Harbor, Fell’s Point, and Canton Waterfront Park. The goal of this service is to manage the safe and smooth flow of boat traffic through Baltimore Harbor, ensure collection of docking fees, serve as a guide for visitors to Baltimore Harbor and generate revenue for the General Fund. Activities include managing an online reservation system, collecting docking fees from transient boaters, scheduling docking for charter boats, cruise ships and special ship visits, preparing monthly usage reports, answering telephone and online inquiries, promoting the City’s dock availability to residents and tourists, and providing world‑class customer service. Harbormaster Aides encourage compliance with the rules, regulations and protocols of the Harbormaster Office as well as maintain, distribute and account for materials, equipment and supplies. Incumbents receive general supervision from a technical superior. Work may require standing and walking for periods of time in hot or cold environments, moderate physical activity, and lifting not to exceed 40lbs.

Essential Functions

• Provide excellent customer service.


• Observe maritime safety protocols and wear issued safety equipment.


• Manage computerized online reservation system including arrivals and departures


• Answer phone and email inquiries.


• Answer complaints and resolve problems for the boating public.


• Perform public relations work around Baltimore Harbor.


• Maintain record of fees received and prepare monthly utilization reports


• Operate and maintain 17’ Boston Whaler Montauk and VHF Radio


• Other duties as assigned.

Minimum Qualifications

Education: Graduation from an accredited high school or possession of a GED certificate. Undergraduate degree preferred.

AND

Experience: Have 6 months of working experience demonstrating organizational skills, diligence and attention to detail; exceptional interpersonal skills and a friendly demeanor; excellent written and verbal communication; problem-solving and multitasking ability; physical stamina and high energy level; Ability to perform under stress and manage conflict.

OR

Equivalency Notes: Have an equivalent combination of education and experience.

Licenses, Registrations, and Certificates

Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s permit. PROVISIONAL DRIVER’S LICENSES ARE NOT ACCEPTABLE.

NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH THE APPLICATION AT THE TIME OF APPLYING.

Knowledge, Skills, And Abilities

• Outstanding organizational skills


• Diligence and attention to detail


• Exceptional interpersonal skills and a friendly demeanor


• Excellent written and verbal communication


• Good problem-solving skills


• Excellent multitasking ability


• Physical stamina and high energy level


• Ability to perform under stress.


• Conflict Management skills


• Operation and maintenance of 17’ Boston Whaler Montauk


• Small vessel repair and trailering a plus.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a 6-MONTH mandatory probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER