Harbor Attendant/Dockhand - Saltleaf Marina

London Bay; Town of Florida (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

London Bay Harbor Attendant role supports the daily operations of the marina by assisting boaters, maintaining docks and facilities, and delivering exceptional customer service. This position ensures a safe, clean, and welcoming environment for marina members, guests, and transient boaters and often serves as the first point of contact on the docks.

Key responsibilities include vessel arrivals/departures assistance, safety monitoring, check-ins, and providing local information, while

Qualifications

• Ability to swim and work safely around water.
• Strong customer service skills and positive attitude.
• Willingness to work outdoors in varying weather conditions and weekends.

Responsibilities

• Assist with vessel arrivals and departures, including line handling and slip assignments.
• Monitor dock areas to ensure safety, cleanliness, and proper vessel mooring.
• Perform routine dock maintenance, including cleaning docks, walkways, and common areas.
• Assist with fueling operations in accordance with safety and environmental procedures.
• Greet and assist boaters, captains, and guests in a friendly and professional manner.
• Provide information on marina amenities, policies, and local attractions.
• Assist transient boaters with check-in and basic needs.
• Respond to guest requests and escalation issues to the Head Dockmaster as needed.
• Enforce marina safety rules and report hazards or unsafe conditions.
• Assist with emergency response situations, including weather events and vessel incidents.
• Follow all environmental regulations, including spill prevention and waste disposal procedures.
• Work collaboratively with dock staff and marina management.
• Assist with marina events and special activities.
• Perform other duties as assigned to support marina operations.

Skills

Customer service

Safety awareness

Education

High School Diploma

Tools

Marina operations

Fueling systems

Job description

PRIMARY RESPONSIBILITIES:

The Harbor Attendant supports the daily operations of the marina by assisting boaters, maintaining docks and facilities, and delivering exceptional customer service. This role is responsible for ensuring a safe, clean, and welcoming environment for marina members, guests, and transient boaters. Harbor Attendants are often the first point of contact on the docks and play a key role in the overall guest experience.

Position Description

PRIMARY RESPONSIBILITIES:

The Harbor Attendant supports the daily operations of the marina by assisting boaters, maintaining docks and facilities, and delivering exceptional customer service. This role is responsible for ensuring a safe, clean, and welcoming environment for marina members, guests, and transient boaters. Harbor Attendants are often the first point of contact on the docks and play a key role in the overall guest experience.

JOB DESCRIPTION:

Key Responsibilities (Essential functions, Specific tasks)

Dock & Marina Operations

• Assist with vessel arrivals and departures, including line handling and slip assignments
• Monitor dock areas to ensure safety, cleanliness, and proper vessel mooring
• Perform routine dock maintenance, including cleaning docks, walkways, and common areas
• Assist with fueling operations in accordance with safety and environmental procedures

Customer Service & Guest Support

• Greet and assist boaters, captains, and guests in a friendly and professional manner
• Provide information on marina amenities, policies, and local attractions
• Assist transient boaters with check-in and basic needs
• Respond to guest requests and escalation issues to the Head Dockmaster as needed

Safety & Environmental Compliance

• Enforce marina safety rules and report hazards or unsafe conditions
• Assist with emergency response situations, including weather events and vessel incidents
• Follow all environmental regulations, including spill prevention and waste disposal procedures

Team Support & General Duties

• Work collaboratively with dock staff and marina management
• Assist with marina events and special activities
• Perform other duties as assigned to support marina operations

Education:

High School Diploma required.

Mandatory Experience/Background:

Ability to swim and work safely around water, strong customer service skills and positive attitude, willingness to work outdoors in varying weather conditions, ability to work flexible hours including weekends, holidays, and evenings. Strong customer service skills and positive attitude.

Desired Experience/Background

Prior marina, dockhand, or boating experience, basic knowledge of boating and dock safety, CPR/First Aid certification (or ability to obtain) and experience with fueling systems or marina operations

Physical Requirements

Ability to stand for extended periods, lift and carry up to 50 lbs, walk, climb ladders and board vessels safely; Be able to work outdoors in varying weather conditions.