Marina Guest Service Associate / Dockhand

Oasis Experiences; Lorain (OH); On-site; USD 17,047 - 24,280; Part time

Job summary

Oasis Experiences is looking for a Marina Guest Service Associate to create a welcoming environment at Port Lorain Marina. This role involves greeting guests, assisting with docking, and ensuring safety during operations. Ideal candidates have strong customer service skills and a passion for hospitality, with outdoor work experience preferred. The position pays $15/hour plus tips and offers an opportunity for growth in a vibrant marina setting.

Qualifications

• Strong customer service skills and passion for hospitality.
• Comfort working outdoors and on your feet for extended periods.
• Ability to work safely and follow marina procedures.

Responsibilities

• Create a welcoming experience for guests from arrival to departure.
• Assist boaters with docking and troubleshooting electrical issues.
• Safely operate fuel pumps and handle transactions accurately.
• Maintain cleanliness and organization of marina facilities.

Skills

Customer service skills

Hospitality mindset

Boating knowledge

Job description

Do you enjoy working outdoors, helping people, and being part of a team that creates a great waterfront experience? Port Lorain Marina is looking for a service‑mindful, dependable, and safety‑focused Marina Guest Service Associate to join our team.

In this role, you will be one of the first people our boaters and guests meet. You will help create a welcoming experience from arrival to departure while supporting daily dock operations, fueling, guest assistance, and marina upkeep. This is a great opportunity for someone who enjoys hands‑on work, takes pride in customer service, and wants to grow in a marina environment.

Customer Service & Hospitality

• Maintain a pleasant, professional, and friendly demeanor with all customers, co‑workers, and clients.
• Greet and welcome guests, provide directions and information on marina amenities and local attractions, and deliver requested guest amenities.

Dock & Boater Assistance

• Assist boaters with docking, tying lines, and connecting to electric pedestals; troubleshoot electrical issues as needed.
• Support safe boater arrivals and departures while ensuring smooth, courteous service.

Fueling Operations

• Safely operate fuel pumps, monitor levels, and dispense fuel while adhering to safety protocols.
• Conduct routine equipment checks and report malfunctions or damage promptly.

Cash Handling & Transactions

• Handle cash and electronic transactions for fuel and guest services accurately.
• Record sales, explain transient rates, accept payments, and complete reconciliation in a timely manner.

Facility Maintenance & Cleanliness

• Maintain a clean, stocked, and organized fuel dock and marina areas, including restrooms, lobbies, and trash receptacles.
• Ensure the overall appearance of the marina reflects company standards.

Safety & Compliance

• Follow all company appearance and policy standards as outlined in the Oasis Marinas Associate Handbook.
• Report accidents, hazards, or safety concerns immediately and comply with all site‑specific safety and security procedures.

Teamwork & Adaptability

• Collaborate with co‑workers and management to support marina operations.
• Perform additional duties assigned with flexibility and professionalism.

What We Are Looking For

We are seeking someone who is friendly, professional, reliable, and eager to learn. The ideal candidate enjoys working with people, is comfortable in an outdoor environment, and can stay calm and helpful in a fast‑paced setting. Prior knowledge of boating practices and terminology is helpful, but a strong hospitality mindset and willingness to learn matter just as much.

Qualifications

• Strong customer service skills and a genuine passion for hospitality.
• Comfort working outdoors, on docks, and on your feet for extended periods.
• Ability to work safely and follow marina procedures and company policies.
• Boating knowledge or marina experience preferred, but not required.

This position pays $15/hour plus TIPS!