Hands-On Warehouse Ops & Customer Service Specialist

Agupdate; Dover, Northern (NJ, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Agupdate is seeking an Operations & Customer Service Specialist – Warehouse Support for an in-office, full-time role in Dover, NJ. You’ll handle customer service, order processing, and hands-on warehouse duties, including picking, packing, and preparing shipments.

The role blends office work with active warehouse participation, requiring teamwork and flexibility in a fast-paced environment.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent communication and customer service abilities.
• Comfortable using computers, email, and business software.

Responsibilities

• Provide friendly customer service by phone and email.
• Enter, review, and process customer orders accurately.
• Assist customers with order status, availability, shipping, and questions.
• Coordinate with sales, purchasing, and warehouse to move orders.
• Monitor open orders and help resolve inventory and shipping issues.
• Maintain accurate customer and order data in systems.
• Support general office and operational tasks.
• Pick, pack, wrap, label, and prepare orders for shipment.
• Verify products and quantities before shipping.
• Assist with inventory receiving and organization as needed.
• Help keep warehouse clean and organized, pitch in on tasks.

Skills

Customer service

Organizational skills

Communication

Office software

Team player

Tools

ERP or Order Management Systems

Job description

Agupdate is seeking an Operations & Customer Service Specialist – Warehouse Support for an in-office, full-time role in Dover, NJ. You’ll handle customer service, order processing, and hands-on warehouse duties, including picking, packing, and preparing shipments.

The role blends office work with active warehouse participation, requiring teamwork and flexibility in a fast-paced environment.