Hands-on VoIP & Network Support Engineer (L1-L2)

Vivant; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Performance bonuses

Career growth

Job summary

Vivant is seeking a Level 1-2 Support Engineer to ensure 100% uptime for SMBs. You will handle VoIP, SIP trunk configurations, PBX provisioning, and network troubleshooting while supporting U.S. customers in English.

Work hours align with U.S. Central Time (8am-5pm, M-F). Competitive base salary with performance bonuses and clear career growth opportunities in a fast-growing, results-driven company.

Qualifications

• 2+ years of VoIP or Network Support experience.
• Strong understanding of TCP/IP, DNS, DHCP, and NAT.
• Hands-on experience with SIP, PBX systems, and SIP trunks.
• Troubleshooting routers, switches, and WiFi issues.
• Experience with ticketing systems and remote customer rapport.
• Ability to communicate technical information clearly to non-technical users.

Responsibilities

• First-level support for VoIP, networking, and connectivity issues.
• Troubleshoot SIP, call quality, latency, jitter, and registration failures.
• Perform basic network troubleshooting (TCP/IP, DNS, DHCP, routing).
• Troubleshoot WiFi drops, access point connectivity, and cabling issues.
• Provision phones, extensions, voicemail, call flows, and SIP trunk configs.
• Manage and prioritize tickets through the helpdesk system.
• Escalate complex problems with proper documentation.
• Update knowledge base articles and internal processes.

Skills

VoIP

SIP Trunks

PBX Systems

TCP/IP

DNS

DHCP

NAT

WiFi Troubleshooting

Routers & Switches

Call Quality

MOS Score

Ticketing Systems

Customer Communication

Tools

Poly

Grandstream

Cloud PBX

Ticketing System

Job description

Vivant is seeking a Level 1-2 Support Engineer to ensure 100% uptime for SMBs. You will handle VoIP, SIP trunk configurations, PBX provisioning, and network troubleshooting while supporting U.S. customers in English.

Work hours align with U.S. Central Time (8am-5pm, M-F). Competitive base salary with performance bonuses and clear career growth opportunities in a fast-growing, results-driven company.