Hands-on Telecom Network Engineer - eSIM & 5G

Insight Global; Brookhaven (GA); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Job summary

Insight Global is seeking a hands-on technical support professional to assist with device and eSIM provisioning readiness, activation troubleshooting, and messaging/voice service operations. The role involves incident management, troubleshooting, and documentation across telecom networks and related platforms.

The ideal candidate will work with cross-domain teams to resolve issues, participate in resiliency testing, and contribute to knowledge bases and dashboards.

Qualifications

• Experience in telecom network troubleshooting and incident management.
• Strong written and verbal communication skills.
• Willingness to work in a technical-support role with escalation to senior engineers.

Responsibilities

• Provisioning & Activation Support — troubleshoot eSIM/pSIM provisioning, activation, and entitlement failures using runbooks; document findings and escalate unresolved issues.
• Messaging & Voicemail Operations — triage SMS/MMS delivery issues and related notifications.
• Resiliency Testing Support — participate in lab resiliency test events with test scripts and results.
• Documentation & Knowledge Base — maintain MOPs and knowledge articles; contribute content to knowledge sharing platforms.
• Monitoring & Reporting — build and maintain dashboards and reports for device, eSIM, messaging, and network KPIs.
• Incident Participation — act as technical contributor on bridges and coordinate with incident management teams.

Skills

telecom network troubleshooting

communication skills

problem solving

documentation

Tools

ServiceNow

AOTS

Torch

Kibana

Elasticsearch

Splunk

Grafana

OPUS-type platforms

Job description

Insight Global is seeking a hands-on technical support professional to assist with device and eSIM provisioning readiness, activation troubleshooting, and messaging/voice service operations. The role involves incident management, troubleshooting, and documentation across telecom networks and related platforms.

The ideal candidate will work with cross-domain teams to resolve issues, participate in resiliency testing, and contribute to knowledge bases and dashboards.