Hands-On Production & Customer Success Leader

Life’sWork of Western PA; Pittsburgh (Allegheny County); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan – 403(b) with employer

Paid Time Off

Paid Holidays

Mileage Reimbursement

Aflac

LegalShield

Identity Theft Protection

Job summary

Life’sWork of Western PA is seeking a Production & Customer Success Manager to lead a small team in Pittsburgh. You will stay actively involved in daily production, connect work, people, and customers, and help build a stronger operation for the future.

You will balance hands-on production duties with coaching staff, foster strong customer relationships, and drive continuous improvement across staffing, materials, and processes to ensure reliable, on-time service.

Qualifications

• Experience leading hands-on production teams and coordinating work.
• Strong relationship-building and communication skills with customers and employees.
• Ability to balance daily production tasks with long-term process improvements.

Responsibilities

• Coordinate production, staffing, schedules, materials, and customer priorities across Pittsburgh and Monessen locations.
• Lead by example with hands-on production work when needed while guiding the team.
• Manage customer relationships and projects from inquiry through delivery; communicate progress and changes proactively.
• Ensure customer expectations for quality, volume, and timing are understood and met.
• Coordinate purchasing, inventory, and billing related to client productions and mailing services.
• Track inventory and production with SOS Inventory; maintain accurate records and support planning.
• Coach employees and participants; foster an inclusive, respectful environment that develops skills.
• Involve the team in workflow improvements and cost tracking; implement agreed actions.

Job description

Life’sWork of Western PA is seeking a Production & Customer Success Manager to lead a small team in Pittsburgh. You will stay actively involved in daily production, connect work, people, and customers, and help build a stronger operation for the future.

You will balance hands-on production duties with coaching staff, foster strong customer relationships, and drive continuous improvement across staffing, materials, and processes to ensure reliable, on-time service.