Hands-On Production & Customer Success Lead

Life; Pittsburgh (Allegheny County); Sur place; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Dental Insurance

Vision Insurance

Aflac

LegalShield

Identity Theft Protection

Paid Time Off

Paid Holidays

403(b) with employer match

Mileage Reimbursement

Résumé du poste

Life’sWork of Western PA in Pittsburgh/Monessen is seeking a Production & Customer Success Manager to lead a small team and stay actively involved in daily production. You will connect work, people, and customers to deliver today while building a stronger operation for the future.

You will lead a team with hands-on production, manage customer relationships from first request to delivery, and drive continuous improvement across production, quality, and costs in a non-profit setting.

Qualifications

• Experience leading small teams in manufacturing or production, with hands-on involvement.
• Strong communication, listening, and follow-through to support employees and customers.
• Experience with continuous improvement, scheduling, quality, inventory, purchasing, or costing is helpful.

Responsabilités

• Coordinate production, staffing, schedules, materials, and customer priorities across Pittsburgh and Monessen.
• Lead by example and contribute to hands-on production when needed.
• Manage customer relationships and projects from initial request to delivery; communicate progress and changes.
• Ensure customer expectations for quality, volume, and timing are understood and met.
• Coordinate purchasing, inventory, and billing including client-related production and mailing services.
• Coach employees and participants, fostering a respectful, person-centered environment.
• Involve the team in improving workflow, quality, storage, and organization; implement agreed actions.
• Track production, quality, delivery, and costs using practical metrics.

Connaissances

Player-Coach

Relationship Builder

People Leadership

Customer Success

Communication

Continuous Improvement

SOS Inventory

Outils

SOS Inventory

Description du poste

Life’sWork of Western PA in Pittsburgh/Monessen is seeking a Production & Customer Success Manager to lead a small team and stay actively involved in daily production. You will connect work, people, and customers to deliver today while building a stronger operation for the future.

You will lead a team with hands-on production, manage customer relationships from first request to delivery, and drive continuous improvement across production, quality, and costs in a non-profit setting.