Hands-On Product Quality Leader — Lab & Data

Amazon; Seattle (WA); On-site; USD 80,000 - 97,000; Full time

Job summary

Amazon in Seattle, WA is hiring a Product Quality Manager to lead a cross‑functional program ensuring private brand groceries meet customer expectations. You will blend hands‑on laboratory work with quality program management, partnering with Product Development, Food Safety, Category Managers, Marketing and Suppliers to sustain high standards across online and physical channels.

You will monitor product performance, drive trend analyses, investigate consumer complaints, and push improvements.

Qualifications

• Experience in Quality Assurance/testing domain.
• Experience in data entry and analysis.
• Experience managing multiple projects and time.
• Strong problem solving under ambiguity.
• 2+ years in product, program mgmt, or quality mgmt of food/CPG.
• Laboratory equipment and food testing methodologies knowledge.
• Excel proficiency and data-driven mindset.
• Clear written and verbal communication with technical and non-technical teams.
• Ability to build relationships with internal and external partners.
• Commitment to safety/compliance in decision making.

Responsibilities

• Support a robust product quality program across pre-launch and post-launch.
• Conduct and oversee laboratory quality testing; document results in quality data systems.
• Maintain laboratory equipment and retention sample inventory.
• Analyze customer feedback data to identify product and supplier improvements.
• Drive remediation, reformulation, or product discontinuation decisions based on metrics.
• Develop and refine quality dashboards and reporting mechanisms.

Skills

Quality Assurance

Data analysis

Project management

Problem solving

Excel

Communication

Education

Bachelor's degree or above

Bachelor's degree in Food Science/ Chemistry/ Biology

Tools

Power BI

SQL

Python

Job description

Amazon in Seattle, WA is hiring a Product Quality Manager to lead a cross‑functional program ensuring private brand groceries meet customer expectations. You will blend hands‑on laboratory work with quality program management, partnering with Product Development, Food Safety, Category Managers, Marketing and Suppliers to sustain high standards across online and physical channels.

You will monitor product performance, drive trend analyses, investigate consumer complaints, and push improvements.