Hands-On Operations Leader for Restoration & Growth

Voda Cleaning & Restoration of Chicago West; West Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Company car

Health insurance

Job summary

Voda Cleaning & Restoration of Chicago West is seeking a hands-on Operations Manager to lead our field teams and support rapid growth. You will work directly with ownership, supervise water restoration, mold remediation, carpet cleaning, and related service operations.

This role is not desk-bound; you’ll visit job sites, communicate with customers, review documentation, manage crews, and step into the field when needed to ensure safety, quality, and profitability.

Qualifications

• Experience in restoration or field operations.
• Experience leading technicians or projects.
• Strong leadership and communication.
• Ability to manage multiple projects and changing priorities.

Responsibilities

• Lead, schedule, coach, and develop field technicians.
• Oversee daily water restoration, mold remediation, carpet cleaning, and related service operations.
• Manage projects from initial inspection through completion.
• Conduct job-site inspections and quality-control checks.
• Ensure work meets company, IICRC, and safety standards.
• Assist field crews when additional leadership or support is needed.
• Communicate with homeowners, property managers, commercial customers, adjusters, and vendors.
• Ensure accurate job documentation, including photos, moisture readings, drying logs, equipment placement, and project notes.
• Train technicians on restoration procedures, cleaning techniques, equipment, safety, documentation, and customer service.
• Assist with estimating, job costing, project planning, and production management.
• Monitor job profitability, labor utilization, equipment usage, and customer satisfaction.
• Manage company vehicles, equipment, warehouse inventory, and supplies.
• Assist with recruiting, onboarding, and developing technicians.
• Participate in an after-hours/on-call rotation for emergency restoration work.
• Work directly with ownership to achieve operational, revenue, and profitability goals.

Skills

Leadership

Communication

Time management

Customer service

Problem solving

Attention to detail

Tools

CRM software

Scheduling tools

Estimating software

Project management tools

Job description

Voda Cleaning & Restoration of Chicago West is seeking a hands-on Operations Manager to lead our field teams and support rapid growth. You will work directly with ownership, supervise water restoration, mold remediation, carpet cleaning, and related service operations.

This role is not desk-bound; you’ll visit job sites, communicate with customers, review documentation, manage crews, and step into the field when needed to ensure safety, quality, and profitability.