Hands-On Operations Leader for Growth & Field Excellence

Voda Cleaning & Restoration; West Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus opportunity

Company vehicle

Health benefits

Paid time off

Paid training and industry certs

Leadership growth opportunities

Direct access to ownership

Job summary

Voda Cleaning & Restoration is seeking a hands-on Operations Manager to lead field technicians and oversee restoration and cleaning operations in the Chicago West area. This role emphasizes ownership, problem-solving, and frontline leadership across job sites and client interactions.

You will work directly with ownership, ensuring projects stay on schedule, meet quality standards, and align with safety guidelines while developing people and optimizing profitability.

Qualifications

• Experience in restoration, cleaning, construction, home services, or field operations.
• Previous experience leading technicians, crews, or projects preferred.
• Strong leadership and communication skills.
• Excellent organization and time-management abilities.
• Strong customer-service mindset.
• Ability to manage multiple projects and changing priorities.
• Comfortable working in a fast-paced, hands-on environment.
• Strong attention to detail, documentation, safety, and job quality.
• Willingness to assist in the field when necessary.
• Valid driver's license with an acceptable driving record.
• Comfortable using CRM, scheduling, estimating, and project-management technology.

Responsibilities

• Lead, schedule, coach, and develop field technicians.
• Oversee daily water restoration, mold remediation, carpet cleaning, and related service operations.
• Manage projects from initial inspection through completion.
• Conduct job-site inspections and quality-control checks.
• Ensure work meets company, IICRC, and safety standards.
• Assist field crews when additional leadership or support is needed.
• Communicate with homeowners, property managers, commercial customers, adjusters, and vendors.
• Ensure accurate job documentation, including photos, moisture readings, drying logs, equipment placement, and project notes.
• Train technicians on restoration procedures, cleaning techniques, equipment, safety, documentation, and customer service.
• Assist with estimating, job costing, project planning, and production management.
• Monitor job profitability, labor utilization, equipment usage, and customer satisfaction.
• Manage company vehicles, equipment, warehouse inventory, and supplies.
• Assist with recruiting, onboarding, and developing technicians.
• Participate in an after-hours/on-call rotation for emergency restoration work.
• Work directly with ownership to achieve operational, revenue, and profitability goals.

Skills

Leadership

Communication

Time management

Customer service

Tools

CRM software

Scheduling software

Estimating software (Xactimate)

Project management tools

Job description

Voda Cleaning & Restoration is seeking a hands-on Operations Manager to lead field technicians and oversee restoration and cleaning operations in the Chicago West area. This role emphasizes ownership, problem-solving, and frontline leadership across job sites and client interactions.

You will work directly with ownership, ensuring projects stay on schedule, meet quality standards, and align with safety guidelines while developing people and optimizing profitability.