Hands-On Housekeeping Supervisor

Western New York Integrated Care Collaborative, Inc.; Town of Amherst (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

The Western New York Integrated Care Collaborative, Inc. is seeking a Housekeeping Supervisor to support daily housekeeping operations and assist the Executive Housekeeper.

This working supervisor role coordinates assignments, inspects rooms, and provides hands-on support to ensure cleanliness, safety, and brand standards across guest areas. You will lead a team in a fast-paced hotel environment, communicate clearly with the front desk, manage inventory, and ensure exceptional guest service

Qualifications

• High school diploma or equivalent preferred.
• Minimum of one year housekeeping/cleaning experience required.
• Prior supervisory or lead experience preferred.
• Previous housekeeping/janitorial experience preferred (training provided).

Responsibilities

• Assist the Executive Housekeeper with assigning daily room and task assignments.
• Inspect guest rooms and public areas for cleanliness and brand standards.
• Identify and report deficiencies or safety hazards promptly.
• Perform hands-on housekeeping duties during peak periods.
• Maintain stocked linen and cleaning supplies; monitor inventories.
• Communicate room status with the front desk and use property management systems.
• Coordinate repairs with Engineering and Property Operations.
• Oversee lost-and-found procedures per policy.
• Provide direction and feedback to housekeeping staff to meet standards.
• Promote guest service by answering inquiries about hotel services.
• Follow safety, sanitation, and PPE guidelines.
• Complete department reports and documentation timely.

Skills

Team leadership

Quality standards

Communication

Time management

Housekeeping operations

Education

High school diploma or equivalent

Job description

The Western New York Integrated Care Collaborative, Inc. is seeking a Housekeeping Supervisor to support daily housekeeping operations and assist the Executive Housekeeper.

This working supervisor role coordinates assignments, inspects rooms, and provides hands-on support to ensure cleanliness, safety, and brand standards across guest areas. You will lead a team in a fast-paced hotel environment, communicate clearly with the front desk, manage inventory, and ensure exceptional guest service