Hands-On General Manager — Elevate Guest Experience

NSR HOTELS; Glendale (CO); On-site; USD 85,000 - 110,000; Full time

Job summary

Hampton Inn & Suites at Denver- Cherry Creek is seeking a driven General Manager to lead the property and team, ensuring exceptional guest service, cleanliness, safety, and operational excellence. You will own day-to-day operations, coach staff, and drive occupancy and profitability.

The ideal candidate brings hospitality leadership experience, a hands-on approach, and a track record of developing people while maintaining brand standards across all hotel operations.

Qualifications

• Previous hotel or hospitality management experience preferred.
• Proven leadership and team-management experience.
• Strong understanding of hotel operations.
• Excellent customer service and communication skills.
• Strong organizational and time-management abilities.
• Comfortable making decisions and taking ownership.
• Ability to lead, coach, and hold employees accountable.
• Strong problem-solving and conflict-resolution skills.
• Business-minded approach with an understanding of revenue, expenses, and profitability.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail and high standards.
• Professional, positive, and energetic attitude.
• Comfortable being a hands-on leader who works alongside the team when needed.
• Flexible availability, including weekends and holidays as necessary.

Responsibilities

• Oversee the daily operations of the entire hotel.
• Lead, coach, motivate, and develop the hotel team.
• Establish clear expectations and hold team members accountable for performance.
• Ensure exceptional guest service and respond effectively to guest concerns.
• Drive positive guest experiences and maintain strong service standards.
• Oversee front desk, housekeeping, maintenance, and other hotel operations.
• Monitor room availability, occupancy, rates, and overall property performance.
• Work to maximize occupancy, revenue, and profitability.
• Monitor expenses, labor costs, supplies, and other operational costs.
• Recruit, interview, train, and onboard team members as needed.
• Develop employees and identify opportunities for growth and improvement.
• Conduct regular property inspections and ensure the hotel meets cleanliness and maintenance standards.
• Ensure company policies, procedures, and brand standards are consistently followed.
• Address maintenance, housekeeping, safety, and operational issues promptly.
• Review reports and operational data to identify trends and opportunities.
• Oversee cash handling, deposits, inventory, and other financial controls.
• Maintain compliance with applicable laws, regulations, and safety requirements.
• Build a positive, professional, and accountable team culture.
• Communicate effectively with ownership, management, employees, vendors, and guests.
• Take ownership of problems and find practical solutions.
• Be visible and hands-on throughout the property.

Skills

Proven leadership

Customer service

Operations management

Communication

Organizational skills

Hands-on leadership

Accountability

Problem-solving

Revenue awareness

Fast-paced environment

Job description

Hampton Inn & Suites at Denver- Cherry Creek is seeking a driven General Manager to lead the property and team, ensuring exceptional guest service, cleanliness, safety, and operational excellence. You will own day-to-day operations, coach staff, and drive occupancy and profitability.

The ideal candidate brings hospitality leadership experience, a hands-on approach, and a track record of developing people while maintaining brand standards across all hotel operations.