Hands-On Front Office & F&B Leader

Method-Hospitalit; Baltimore (MD); Presencial; USD 65.000 - 70.000; Jornada completa

Descripción de la vacante

ROOST Baltimore is seeking an experienced Front Office Manager to oversee daily Front Office and Food & Beverage operations, ensuring seamless guest experiences across departments. You will lead a team, coach staff, and collaborate with Housekeeping, Maintenance, Reservations, and leadership to uphold ROOST's hospitality standards.

The ideal candidate is highly organized, service-driven, and thrives in a dynamic environment with daily hands-on involvement in operations.

Formación

• 3+ years of hospitality operations experience, preferably in hotel, extended-stay, lifestyle hospitality, or F&B environment.
• Previous supervisory or management experience required.
• Experience overseeing Front Office operations; F&B management experience strongly preferred.

Responsabilidades

• Oversee daily Front Office operations and ensure opening, closing, and daily procedures are completed accurately.
• Lead Front Desk Agents and provide hands-on leadership throughout daily shifts.
• Monitor, train, and supervise Front Desk team members and ensure procedures and service standards are followed.
• Coordinate with Housekeeping, Maintenance, Reservations, and other departments to resolve guest concerns and ensure seamless communication.
• Assist with development and implementation of Front Office SOPs and procedures.
• Oversee daily Food & Beverage operations including café, market, and dining areas.
• Ensure proper setup, service flow, cleanliness, and organization throughout F&B spaces.
• Coordinate with culinary teams to ensure smooth service and timely food delivery.

Conocimientos

Hospitality operations

Front Office leadership

Guest service standards

Team coaching

P&L / basic financials

PMS / reservation systems

Communication

Herramientas

PMS software

Descripción del empleo

ROOST Baltimore is seeking an experienced Front Office Manager to oversee daily Front Office and Food & Beverage operations, ensuring seamless guest experiences across departments. You will lead a team, coach staff, and collaborate with Housekeeping, Maintenance, Reservations, and leadership to uphold ROOST's hospitality standards.

The ideal candidate is highly organized, service-driven, and thrives in a dynamic environment with daily hands-on involvement in operations.