Hands-On F&B Manager — Hotel Banquets & Breakfast

QUEENSIDE HOSPITALITY LLC; Matteson (IL); On-site; USD 75,000 - 98,000; Full time

Benefits offered by this job

Employee discounts

401(k)

Competitive salary

Paid time off

Marriott travel discounts

Job summary

Garnet Hotels seeks a passionate Food & Beverage Manager to lead daily operations at our dual‑brand Marriott property in Matteson, Illinois. You will oversee Applebee’s, breakfast service, banquets, lounge operations, and other outlets, delivering exceptional guest experiences while upholding Marriott, Applebee’s, and Garnet Hotels standards.

The role emphasizes hands‑on leadership, coaching associates, and ensuring service excellence across outlets, with about 80% time spent actively leading

Qualifications

• Minimum five years of Food & Beverage management experience, preferably in a hotel or full‑service restaurant.
• Strong knowledge of restaurant, banquet, bar, and hotel Food & Beverage operations.
• Proven experience leading, coaching, and developing teams.
• Experience with scheduling, labor management, inventory, purchasing, and cost control.
• Strong guest‑service, communication, and conflict‑resolution skills.
• Excellent organizational and problem‑solving abilities.
• Marriott experience is preferred.

Responsibilities

• Lead daily operations for Applebee’s, breakfast service, banquets, lounge service, and other Food & Beverage outlets.
• Maintain a visible leadership presence during peak meal and event periods.
• Ensure Marriott, Applebee’s, and Garnet Hotels standards are consistently followed.
• Conduct daily pre‑shift meetings and provide ongoing coaching.
• Develop and conduct weekly service training for Food & Beverage associates.
• Recruit, train, coach, and develop supervisors and hourly associates.
• Monitor guest feedback, online reviews, and satisfaction scores.
• Handle guest concerns and implement service‑recovery plans.
• Prepare schedules and manage labor according to business needs.
• Assist with inventory, purchasing, receiving, and cost control.
• Monitor food and beverage quality, waste, and profitability.
• Support banquet functions and special events.
• Ensure compliance with health, sanitation, food‑safety, and liquor regulations.
• Promote a positive, respectful, and accountable work environment.
• Partner with hotel leadership to improve service and financial performance.

Skills

People leadership

Guest service

Operational management

Scheduling & labor mgmt

Budgeting & cost control

Sanitation/food safety

Communication

Tools

ServSafe certification

BASSET certification

Inventory management software

Job description

Garnet Hotels seeks a passionate Food & Beverage Manager to lead daily operations at our dual‑brand Marriott property in Matteson, Illinois. You will oversee Applebee’s, breakfast service, banquets, lounge operations, and other outlets, delivering exceptional guest experiences while upholding Marriott, Applebee’s, and Garnet Hotels standards.

The role emphasizes hands‑on leadership, coaching associates, and ensuring service excellence across outlets, with about 80% time spent actively leading