Hands-on Data-Driven Residential Sales Manager

Socket Fiber; Germantown (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

Medical benefits

401k with company match

Free fiber service

Tuition reimbursement

Community engagement opportunities

Culture of integrity

Job summary

Socket Fiber in Germantown, TN is seeking an experienced Sales Manager to lead and develop our residential sales team. You’ll coach reps, monitor results, and drive conversions from inquiry to installation while ensuring a positive customer experience.

This full-time on-site role requires hands-on leadership and a data-driven approach to performance. You’ll partner with Installation, Operations, and Customer Service to remove barriers and grow revenue per customer.

Qualifications

• Demonstrated success in a sales environment.
• Strong coaching and employee-development skills.
• Experience managing performance through data and measurable KPIs.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Lead the sales team in achieving monthly and annual sales and revenue goals.
• Establish clear individual and team performance expectations.
• Monitor sales activity, productivity, conversion rates, cancellations, pending orders, and completed installations.
• Conduct regular coaching sessions and team sales meetings.
• Identify performance trends and create action plans when results fall below expectations.
• Build a culture of accountability, urgency, teamwork, and continuous improvement.
• Maintain focus on converting submitted sales into completed installations.
• Partner with Installation, Operations, Customer Service, and other departments to resolve barriers.

Skills

Coaching & development

Data-driven performance management

CRM systems

Analytical problem solving

Cross-department collaboration

Strong communication

Organizational skills

Sales leadership

Tools

MS Office

MS Excel

Reporting tools

Job description

Socket Fiber in Germantown, TN is seeking an experienced Sales Manager to lead and develop our residential sales team. You’ll coach reps, monitor results, and drive conversions from inquiry to installation while ensuring a positive customer experience.

This full-time on-site role requires hands-on leadership and a data-driven approach to performance. You’ll partner with Installation, Operations, and Customer Service to remove barriers and grow revenue per customer.