Hampton Inn & Suites Midtown Atlanta - Front Desk Supervisor

Aimbridge Hospitality; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Disability Insurance

Life and AD&D

Paid Time Off

Employee Assistance Program

401k

Job summary

Hampton Inn & Suites Midtown Atlanta, operated by Aimbridge Hospitality, seeks a Front Desk Supervisor to lead a team and deliver exceptional guest experiences. You will guide check-ins/check-outs, handle reservations, and elevate service quality while maintaining hotel standards.

Requirements include 2–3 years in a hotel setting, supervisory experience preferred, and a valid driver's license. The role offers benefits and opportunities typical of a full-time hotel position in Atlanta.

Qualifications

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests with warmth and manage smooth check-ins/check-outs; handle reservations and VIP requests.
• Track logs, manage messages and packages; ensure timely, professional handling of details.
• Monitor rates, packages, and promotions to boost room revenue while maintaining value for guests.
• Lead and train associates; resolve guest concerns and maintain safety and standards.

Skills

Guest service

Team supervision

Operations knowledge

Revenue awareness

Problem solving

Education

High School Diploma

Related field coursework

Job description

Hampton Inn & Suites Midtown Atlanta - Front Desk Supervisor Aimbridge Hospitality

Schedule Full time

Job Type Regular

Description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you're the heartbeat of hospitality-leading the charge to make every guest feel genuinely welcomed and valued. You'll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, You'll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver's license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

We are one block from the Arts Center Transit Station, linking to downtown Atlanta and Hartsfield-Jackson Atlanta International Airport. We're a six-minute walk from Alliance Theatre. The Georgia Institute of Technology, Fox Theatre and Piedmont Park, home to the Atlanta Botanical Garden, are a mile away. Enjoy free hot breakfast, free WiFi, and our 1231 Rooftop Bar.