Hampton Inn Abilene - Front Desk Agent

Aimbridge Hospitality; Abilene (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Health Benefits

Disability Insurance

Life Insurance

401k

Paid Time Off

Employee Assistance Program

Job summary

The Hampton Inn Abilene is seeking a Front Desk Agent to deliver warm welcomes and seamless check-ins, while managing reservations and guest requests with a friendly, professional approach. Shifts are primarily 2pm–10pm, with availability on both weekdays and weekends.

The ideal candidate offers a high school diploma, hotel software familiarity, and a passion for hospitality excellence to make every guest stay memorable.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service Superstar: deliver warm welcomes and top-tier service for guests.
• Communication Champ: convey messages clearly and confidently with guests and team.
• Quick-Thinking Problem Solver: address challenges quickly to ensure smooth operations.
• Multitasking Marvel: manage reservations, check-ins and check-outs efficiently.

Skills

Guest service

Communication

Problem-solving

Multitasking

Education

High school diploma or equivalent

Hospitality experience preferred

Tools

Hotel management software

Microsoft Office

Job description

We need someone who can work PM shifts 2pm-10pm. Has availability to work weekdays and weekends.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru - mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.
• Communication Champ: You know how to get the message across - clearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Welcome to the Hampton Inn Abilene hotel. Conveniently located ten minutes south of downtown, our hotel in Abilene, Texas offers easy access to state highways 83 and 84. Travelers will be within walking distance of the Mall of Abilene, which offers fantastic shopping and dining opportunities. Dyess Air Force Base, Hardin Simmons University, McMurry University and Abilene Christian University are all just a short drive away. Guests can make themselves at home in our hotel in Abilene, TX that offers 63 guest rooms featuring king- or queen-sized beds. All guest rooms have a large desk with an ergonomic chair. Amenities includes items such as a mini-refrigerator, microwave and premium cable television. Guests can start their day with a workout in our fitness center, refresh in the saltwater pool or join us for Hampton's free hot breakfast. We have all the amenities to make every stay comfortable.