Hampton Inn Abilene - Front Desk Agent

Aimbridge-Hospitality; Abilene (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Hampton Inn Abilene in Abilene, TX is seeking a Front Desk Agent to deliver welcoming experiences, handle check-ins/check-outs, and manage inquiries with a friendly, efficient approach.

You will be the face of the hotel, coordinating reservations, requests, and payments while maintaining a smooth, guest-centric operation. Weekday and weekend availability with 2pm–10pm shifts preferred, with competitive benefits after a waiting period.

Qualifications

• High school diploma or equivalent required; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office.
• Front desk role requires strong guest service, communication, and organization.

Responsibilities

• Provide warm welcome and check-in/check-out experiences for guests.
• Handle reservations, guest requests, and inquiries with courtesy and efficiency.
• Coordinate with team to ensure smooth front-desk operations and accurate billing.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High School Diploma or Equivalent

Tools

Hotel Management Software

Microsoft Office

Job description

Address 3917 Ridgemont Drive, Abilene, TX, 79606, US

Schedule Full time

Job Type Regular

Description

We need someone who can work PM shifts 2pm-10pm. Has availability to work weekdays and weekends.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru - mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across - clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Welcome to the Hampton Inn Abilene hotel. Conveniently located ten minutes south of downtown, our hotel in Abilene, Texas offers easy access to state highways 83 and 84. Travelers will be within walking distance of the Mall of Abilene, which offers fantastic shopping and dining opportunities. Dyess Air Force Base, Hardin Simmons University, McMurry University and Abilene Christian University are all just a short drive away. Guests can make themselves at home in our hotel in Abilene, TX that offers 63 guest rooms featuring king- or queen-sized beds. All guest rooms have a large desk with an ergonomic chair. Amenities includes items such as a mini-refrigerator, microwave and premium cable television. Guests can start their day with a workout in our fitness center, refresh in the saltwater pool or join us for Hampton's free hot breakfast. We have all the amenities to make every stay comfortable.