HAL - Laundry Leadership

hollandamericagroup; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Holland America Line is seeking a Laundry Leader to oversee all onboard laundry operations, ensuring guests and crew receive exceptional service. This role blends operational expertise with people leadership to uphold the highest quality and efficiency across laundry functions.

The ideal candidate will have a strong background in commercial laundry operations and experience in high-volume hospitality environments, such as cruise lines or luxury hotels, with excellent communication and guest

Qualifications

• Experience leading high-volume laundry operations in cruise, hotel, or resort settings.
• Proven ability to manage teams and deliver guest-focused service.
• Strong communication and leadership skills with a focus on quality and efficiency.

Responsibilities

• Oversee all onboard laundry operations for guests and crew.
• Drive service standards, quality control, and operational efficiency across laundry functions.
• Lead and develop the laundry team to ensure a seamless guest experience aboard the vessel.

Skills

Leadership

Operational expertise

Guest relations

Communication

Job description

Join Holland America Line in a key Laundry Leadership role responsible for overseeing all onboard laundry operations while delivering exceptional service standards to both guests and crew members.

This position combines operational expertise, people leadership, and guest-focused service to ensure the highest standards of quality, efficiency, and professionalism across all laundry functions.

We are seeking an experienced leader with a strong background in commercial laundry operations and team management. The ideal candidate will bring experience from the cruise industry, luxury hotels, resorts, or other high-volume hospitality environments and possess excellent communication, leadership, and guest relations skills.