Laundry Manager

Crew Life at Sea Ltd.; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Crew Life at Sea Ltd. seeks an experienced Laundry Operations Supervisor to oversee day-to-day shipboard laundry operations, ensuring quality, speed, and guest satisfaction aboard the cruise ship.

You will train and supervise staff, manage inventory and equipment, uphold safety standards, and coordinate with housekeeping and food service to deliver timely laundry services while maintaining a clean, organized workspace.

Qualifications

• High school diploma or equivalent required; hospitality-related training preferred.
• Minimum of 3 years in a similar role, cruise ship or hotel setting ideal.
• Strong leadership, communication and organizational skills.
• Fluent in English; additional languages a plus.

Responsibilities

• Oversee day-to-day shipboard laundry operations, ensuring efficiency and guest satisfaction.
• Train and supervise laundry staff, providing guidance and support to perform duties effectively.
• Monitor inventory and ensure supplies/equipment are available for smooth operation.
• Maintain a clean, organized laundry area and ensure health and safety compliance.
• Conduct regular quality checks to meet company standards.
• Develop and implement procedures to improve efficiency and productivity.

Skills

Leadership

Communication

Time management

Fluent English

Education

High school diploma

Hospitality management training

Tools

Laundry equipment knowledge

Job description

Key Responsibilities:

• Manage and oversee the day-to-day operations of the laundry department, ensuring all tasks are completed efficiently and to the highest standards onboard the cruise ship
• Train and supervise a team of laundry staff, providing guidance and support to ensure they are performing their duties effectively
• Monitor inventory levels and ensure that all necessary supplies and equipment are available for the smooth running of the laundry department
• Maintain a clean and organized laundry area, ensuring compliance with all health and safety regulations
• Conduct regular quality checks to ensure that all laundry items meet company standards
• Develop and implement procedures to improve efficiency and productivity within the laundry department
• Manage and maintain laundry equipment, reporting any maintenance issues to the appropriate department
• Create and maintain schedules for laundry staff, ensuring adequate coverage at all times
• Handle guest laundry requests and ensure timely delivery of all items
• Collaborate with other departments to ensure a seamless guest experience and timely delivery of laundry services
• Keep accurate records of all laundry activities, including inventory, expenses, and guest requests
• Train and educate staff on proper laundry techniques and procedures

Requirements:

• High school diploma or equivalent required; additional education or training in housekeeping or hospitality management is preferred
• Minimum of 3 years of experience in a similar role, preferably in a cruise ship or hotel setting
• Excellent organizational and time management skills
• Strong leadership and communication skills
• Ability to work independently and as part of a team
• Knowledge of laundry equipment and procedures
• Ability to work in a fast-paced and dynamic environment
• Flexibility to work long hours and weekends as needed
• Fluent in English, additional languages are a plus